Front Office Representative - West Georgia Urology (Days)

Tanner Health; Carrollton (GA); On-site; USD 28,000 - 36,000; Full time

Job summary

West Georgia Urology in Georgia seeks a front desk associate responsible for patient check-in/out, posting payments, collecting deductibles and coinsurances, and scheduling follow-ups. You will also answer calls, register new patients, and arrange appointments while maintaining exceptional customer service and accuracy.

The role requires ability to multitask in a fast-paced healthcare environment, with strong interpersonal skills for interaction with patients, families, and staff.

Qualifications

• High School Diploma or GED required.
• One year of customer service experience preferred.
• Healthcare setting experience preferred.
• Excellent public relations skills and professional demeanor when dealing with the public and coworkers.

Responsibilities

• Check-in and check-out duties, entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow-up appointments.
• Answering telephone, registering new patients and making appointments.
• Maintain high level of customer service and accuracy; assist patients with questions and requests.
• Communicate proactively with patients and coworkers to ensure smooth patient flow.

Skills

Customer service

Multitasking

Communication

Teamwork

Detail oriented

Education

High School Diploma or GED

Tools

Computer proficiency

Job description

Job Description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion

Location

West Georgia Urology

Remote Position

No, not a remote employee

Shift

1st/Days

Shift Description

Monday through Friday 7:45 a.m. until last patient is seen.