Front Office Representative - Urgent Care Villa Rica (Days)

Tanner-Health-1; Villa Rica (GA); On-site; USD 31,000 - 42,000; Full time

Job summary

Tanner Medical Group in Villa Rica, GA is seeking a front desk receptionist responsible for patient check-in and check-out, billing processes, and scheduling follow-up appointments. The role requires strong customer service and the ability to multi-task in a fast-paced healthcare office.

You will assist with answering calls, registering new patients, and guiding them through the appointment process, ensuring accuracy and courtesy in every interaction.

Qualifications

• High school diploma or GED required.
• 1 year of customer service experience preferred.
• Experience in a healthcare setting preferred.
• Must communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, patients and third-party payers.
• Able to organize, analyze and prioritize work with a professional appearance and detail orientation.

Responsibilities

• Front desk duties including check-in and check-out for patients.
• Enter charges, collect deductibles and coinsurances, post payments and schedule follow-up appointments.
• Answer telephone, register new patients and assist with scheduling.

Skills

Customer service

Healthcare setting experience

Communication skills

Public relations

Teamwork

Multi-tasking

Billing questions handling

Attention to detail

Computer proficiency

Education

High School Diploma or GED

Job description

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion