Front Office Representative - Healthcare for Children (Days)

Tanner Health; Carrollton (GA); Sur place; USD 32 000 - 46 000; Plein temps

Résumé du poste

Tanner Health in Carrollton, GA seeks a front desk receptionist to manage patient check-in/check-out, enter charges, collect deductibles and coinsurances, post payments and schedule follow-up appointments.

The role includes answering phones, registering new patients, and coordinating with medical staff to ensure smooth patient flow while maintaining accuracy and a high level of customer service.

Qualifications

• Education: High School Diploma or GED.
• Experience: No prior work experience required.
• Customer service experience preferred.
• Healthcare setting experience preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals.
• Ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.

Responsabilités

• Greet and check-in/out patients and manage front desk duties.
• Enter charges, collect deductibles and coinsurances, post payments.
• Schedule follow-up appointments and coordinate with clinical staff.
• Answer telephone and register new patients, making appointments.
• Maintain high level of customer service and accuracy; assist patients with questions.

Connaissances

Customer service

Public relations

Communication

Multitasking

Teamwork

Computer literacy

Attention to detail

Formation

High School Diploma or GED

Description du poste

Patients' first and last point of contact in the office, responsible for Check-in and check-out duties, which may include entering charges, collecting deductibles and coinsurances, posting payments and scheduling follow up appointments. Assists with answering telephone, registering new patients and making appointments. Able to multi- task while maintaining a high level of customer service and accuracy. Communicates proactively and assists patients with questions and requests as necessary.

Required Knowledge & Skills

Education: High School Diploma or GED

Experience: No prior work experience required

Qualifications

• One year of customer service experience preferred.
• Experience in a Healthcare setting preferred.
• Excellent public relations skills. Pleasant, professional demeanor when dealing with the public even irate or abusive individuals. Must possess the ability to communicate effectively and maintain good relations with coworkers, Tanner Medical Group, medical staff, as well as patients, families, and third-party payers.
• Ability to make independent decisions, displaying emotional maturity and using sound judgement.
• Ability to work in fast-paced environment with frequent interruptions. Ability to work effectively in high-stress situations.
• Ability to interact and work well as a part of a team-oriented environment.
• Ability to organize for maximum time utilization, productivity, and smooth patient flow.
• Proficient use of computer equipment.
• Ability to read and write legibly with spelling accuracy.
• Ability to organize, analyze and prioritize work
• Professional appearance
• Detail oriented
• Ability to switch-task
• Must possess initiative and drive to a project from beginning to a successful completion