Front Office Representative

Healthcare Outcomes Performance Co. (HOPCo); Fort Myers (FL); On-site; USD 20,664 - 24,796; Full time

Job summary

Healthcare Outcomes Performance Co. (HOPCo) is seeking a patient coordinator in Fort Myers, Florida. This role will involve greeting patients, managing check-ins and check-outs, and verifying insurance eligibility. Candidates should possess a high school diploma and have experience in customer service. The position offers a pay range of $15-$18/hr and requires strong organizational and interpersonal skills. Applicants must also maintain confidentiality in line with HIPAA regulations.

Qualifications

• High school diploma or equivalent required.
• Must possess strong customer service experience.
• Attention to detail and organizational skills are essential.

Responsibilities

• Greet visitors and patients upon their arrival.
• Check patients in/out and manage appointment scheduling.
• Maintain confidentiality in accordance with HIPAA compliance.

Skills

Medical Terminology

Customer Service Experience

Strong Organizational Skills

Basic Typing and Keyboarding Skills

Ability to Maintain Confidentiality

Knowledge of Insurance Plans and Procedures

Ability to Prioritize Responsibilities

Interpersonal Skills

Education

High school diploma or equivalent

Job description

Essential Functions Include But Are Not Limited To:

• Greet visitors and patients upon their arrival
• Check patients in/out
• Establish and maintain demographics and insurance information
• Verify insurance eligibility
• Verify receipt of primary care physician referral for HMO plans
• Complete system documentation as it pertains to meaningful use
• Collect payments and co-payments for all services
• Follow end of day deposit processes
• Schedule mutually acceptable appointment times for patients and physicians
• Schedule ancillary testing appointments, both internal and external
• Notify appropriate department of ancillary testing in order for them to obtain necessary authorizations
• Check upcoming schedules to insure that all appointments have authorizations, referrals and outstanding payment amounts
• Complete all “tasks” and orders in a timely manner
• Scan internal documents accurately into patient’s medical record
• Track supplies, including business cards and forms; inform administration when orders need to be placed
• Sign for and disburse incoming imaging, equipment and supplies
• Demonstrate courteous and helpfulness toward patients and their families
• Display flexibility in work schedule dependent on clinic needs
• Other duties as assigned
• Maintains strictest confidentiality in accordance with HIPAA compliance

Qualifications

Education: High school diploma or equivalent

Certification/Licensure: Not required

Pay range: $15-$18/hr.

Skills

• Medical Terminology
• Basic typing and keyboarding skills
• Strong organizational and interpersonal skills
• Experience with customer service
• Familiarity with computers and other office equipment
• Ability to maintain confidentiality of sensitive information
• Ability to prioritize responsibilities
• Must be able to act calmly and effectively in busy or stressful situations
• Knowledge of insurance plans and procedures
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance.
• Must be able to establish and maintain effective working relationships with managers and peers.

Physical Requirements

• Requires occasional lifting up to 25 pounds unassisted. Requires frequent bending, reaching and repetitive hand movements, standing, walking, squatting and sitting.