Front Desk

ORTHO OIC ORTHOPAEDIC IMMEDIATE CARE LLC; Fairfax (VA); On-site; USD 34,000 - 45,000; Full time

Job summary

ORTHO OIC Orthopaedic Immediate Care is seeking a Front Desk / Patient Services Representative to be the first point of contact for patients, ensuring a welcoming, efficient check-in and check-out experience while handling administrative duties that support daily clinic operations.

The position requires 1+ years at a healthcare front desk, experience with EMR systems, and strong customer service and communication skills. Monday-Friday, full-time, on-site in a clinical setting.

Qualifications

• 1+ years front desk/receptionist experience, preferably in a healthcare setting.
• Experience with EMR/practice management systems and insurance verification preferred.

Responsibilities

• Greet and check in/check out patients in a courteous, professional, and timely manner.
• Verify and update patient demographic and insurance information.
• Collect co-pays, deductibles, and outstanding balances at time of service.
• Schedule, reschedule, and confirm patient appointments.
• Answer a multi-line phone system; route calls and messages appropriately.
• Verify insurance eligibility and benefits prior to visits.
• Scan, file, and maintain accurate patient records in compliance with HIPAA.
• Manage waiting room flow and communicate wait times to patients.
• Process referrals, work notes, and other patient documentation requests.
• Maintain a clean and organized front office and lobby area.
• Support clinical staff and management with administrative tasks as needed.

Skills

Customer service

Phone etiquette

Organizational skills

Multitasking

Medical terminology

Insurance navigation

Education

High school diploma or equivalent

Tools

EMR systems

Practice management software

Job description

Description

Employment Type:

Full-Time

Schedule:

Monday-Friday

Job Summary

The Front Desk / Patient Services Representative is the first point of contact for patients, ensuring a welcoming, efficient, and well-organized check-in and check-out experience while managing the administrative and clerical functions that support daily clinic operations.

Essential Duties & Responsibilities

• Greet and check in/check out patients in a courteous, professional, and timely manner
• Verify and update patient demographic and insurance information
• Collect co-pays, deductibles, and outstanding balances at time of service
• Schedule, reschedule, and confirm patient appointments
• Answer a multi-line phone system; route calls and messages appropriately
• Verify insurance eligibility and benefits prior to visits
• Scan, file, and maintain accurate patient records in compliance with HIPAA
• Manage waiting room flow and communicate wait times to patients
• Process referrals, work notes, and other patient documentation requests
• Maintain a clean and organized front office and lobby area
• Support clinical staff and management with administrative tasks as needed

Qualifications

Education & Certification

• High school diploma or equivalent required
• Prior medical office, front desk, or customer service experience preferred

Experience

• 1+ years front desk/receptionist experience, preferably in a healthcare setting
• Experience with EMR/practice management systems and insurance verification preferred

Knowledge, Skills & Abilities

• Excellent customer service, interpersonal, and phone etiquette skills
• Strong organizational skills and attention to detail
• Ability to multitask in a fast-paced, high-volume environment
• Basic knowledge of medical terminology and insurance processes preferred
• Proficient with computers, EMR systems, and standard office equipment

Physical Requirements

• Ability to sit or stand for extended periods at a front desk workstation
• Occasional lifting of office supplies up to 20 lbs

Work Environment

• Front office/reception area within a clinical immediate care setting

Ortho OIC Orthopaedic Immediate Care is an equal opportunity employer. This job description reflects management's assignment of essential functions; it does not restrict the tasks that may be assigned.