Front Office Representative

Vaco Recruiter Services; Stoughton (MA); On-site; USD 39,000 - 56,000; Full time

Job summary

Vaco Recruiter Services is seeking a Front Office Representative to support a busy office in Massachusetts. You will be the primary contact for customers, handling calls, orders, and general inquiries with accuracy and a friendly demeanor.

The role involves data entry, account maintenance, invoicing support, and light administrative tasks to ensure smooth daily operations. A high school diploma and strong communication skills are required.

Qualifications

• Customer service experience preferred.
• Ability to enter and process orders accurately.
• Familiarity with invoices, statements, and payments.

Responsibilities

• Answer incoming calls and assist customers with orders and questions.
• Enter and process customer orders in the company system.
• Maintain customer accounts and respond to invoices and payment inquiries.
• Perform general administrative duties including data entry and filing.
• Greet visitors and maintain an organized front office.

Skills

Customer service

Data entry

Communication

Multitasking

Education

High School Diploma

Tools

CRM software

Job description

Position Summary

The Front Office Representative provides administrative and customer service support for a busy office environment. This individual serves as a primary point of contact for customers and helps ensure daily communication, paperwork, orders, and general office operations run smoothly.

Key Responsibilities

• Answer incoming calls and assist customers with orders, deliveries, pricing, and general questions.
• Enter and process customer orders accurately in the company system.
• Assist with account questions, invoices, statements, and payment information.
• Maintain and update customer account information and records.
• Perform general administrative duties, including data entry, filing, scanning, and recordkeeping.
• Greet customers, vendors, and employees visiting the office.
• Address customer concerns professionally and escal issues when appropriate.
• Maintain an organized front office and accurate documentation.
• Provide additional administrative and customer service support during high-volume periods.
• Assist with other general office duties as needed.