Front Office Representative - Medical

Suncoast Community Health Centers Inc.; Wimauma (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Suncoast Community Health Centers Inc. in Wimauma, FL seeks a Front Office Representative - Medical to welcome patients, register them, and manage appointments with accuracy and care.

The role includes verifying insurance, handling co-pays, and maintaining HIPAA-compliant records while supporting providers and the office team for smooth patient flow.

Must have a High School Diploma and strong communication, organizational, and computer skills, including EMR software and Microsoft Office.

Qualifications

• High School Diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong organizational and time-management abilities.
• Ability to work in a high-paced, customer-service environment.
• Proficiency with Microsoft Office and EMR software.

Responsibilities

• Welcome and register patients.
• Schedule, confirm, and manage appointments.
• Verify insurance eligibility and assist with claims.
• Collect co-pays and payments.
• Maintain HIPAA-compliant records.
• Answer phones and direct inquiries.
• Provide financial counseling on coverage and payments.
• Scan and organize documents.
• Assist with deposits and daily reports.
• Collaborate with the team to ensure smooth patient flow.

Skills

Verbal communication

Written communication

Customer service

Organization

Multitasking

Education

High School Diploma

Tools

EMR software

Microsoft Office

Billing software

Job description

FRONT OFFICE REPRESENTATIVE - MEDICAL

FLSA: NON-EXEMPT

Duties/Responsibilities:

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the office team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to use office equipment, including computers, copy machines, fax machines, telephones, calculators, and more.
• Proficient with Microsoft Office Suite, software, EMR or related software.

Education and Experience:

• High School Diploma or equivalent is required.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Must be able to travel to various center locations as required.