Front Office Representative

Imsaz; Buckeye (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center in Phoenix is seeking a Front Office Representative for our Primary Care Clinic. The role centers on answering calls, scheduling patients, and checking in/out, with potential support for insurance authorization/verification; heavy on phone support and customer service.

Ideal candidates have at least 1 year of customer service experience, familiarity with Athena is a plus, and strong computer skills including Microsoft Office and scheduling software.

Qualifications

• At least 1 year of customer service experience.
• Experience with Athena system is a plus.
• Excellent customer service and communication skills.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Strong computer skills with Microsoft Office, scheduling software, and email applications.

Responsibilities

• Provide office support to front office staff to ensure efficient flow.
• Check patients in and out.
• Receive direct and relay telephone messages.
• Maintain and update scanning/filing system.
• Understand insurance referral processes.
• Provide word-processing and secretarial support.
• Ability to multi-task and execute delegated duties.

Skills

Customer service

Communication skills

Multi-tasking

Organization

Education

High School diploma or equivalent

Tools

Athena system

Microsoft Office

Scheduling software

Email applications

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Primary Care Clinic. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Requirements

• At least 1 year of customer service skills and experience
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Computer skills using Microsoft software, scheduling software and email applications

Education

• High School Diploma or equivalent

Joining IMS more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you,

Benefits

• medical
• dental
• vision
• short-term disability
• long-term disability
• life insurance
• paid time off
• very lucrative 401K plan

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Preferred Attributes

• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity
• Self-Starter: Inspired to perform without outside help

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.