Medical Records Clerk

Integrated Medical Services (IMS); Avondale (AZ); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Paid time off

401K plan

Job summary

IMS Care Center in Phoenix is seeking a Medical Records Clerk to manage patient charts, prepare and file records, and support the medical records department in compliance with policies. The role emphasizes accuracy, confidentiality, and timely access to information.

Ideal candidates have 1 year of medical office experience; familiarity with the Athena system is a plus. Strong communication and organizational skills, and the ability to work with healthcare teams, are essential.

Qualifications

• At least 1 year of medical office or electronic filing experience.
• Experience with Athena system is a plus.
• Excellent customer service and communication skills.
• Ability to plan, coordinate and organize tasks and workflow.
• Excellent communication skills and teamwork.
• Excellent organizational skills.
• Attention to detail.
• Computer skills with Microsoft software, scheduling software, and email.
• Ability to work in a constant state of alertness and safety.

Responsibilities

• Compiles, processes, and maintains patient charts by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures
• Processes patient and 3rd party incoming and outgoing health record requests by following established procedures
• Update patient charts including organizing and filing incoming health records by following established routing procedures
• Ensures all medical records including in-office testing are assembled in standard order, labeled appropriately, accurately, and completely
• Keeps health care providers and clinical staff informed by communicating availability or unavailability of the record
• Request hospital records for providers and clinical staff and upload them to electronic health records
• Process incoming faxes
• Maintains patient confidence by keeping patient records of information confidential
• Perform general clerical tasks such as answering phones, responding to emails, and assisting with any other administrative duties
• Communicate effectively with healthcare professionals, patients, and healthcare facilities regarding medical records

Skills

Medical records management

Customer service

Communication skills

Organizational skills

Attention to detail

Microsoft Office

Scheduling software

Email applications

Team player

Education

High school diploma or equivalent

Associate degree in health information technology

Tools

Athena system

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

The Medical Records Clerk will be responsible for managing the medical records of the facility, including preparing, storing, and retrieving patient health records. The medical record clerk reviews medical records for compliance with approved policies. Works independently or as part of a medical records department. Instill the IMS mission, vision and values in the work performed.

Responsibilities

• Compiles, processes, and maintains patient charts by completing assigned portion of daily audit trail; corrects and communicates problems according to established procedures
• Processes patient and 3rd party incoming and outgoing health record requests by following established procedures
• Update patient charts including organizing and filing incoming health records by following established routing procedures
• Ensures all medical records including in-office testing are assembled in standard order, labeled appropriately, accurately, and completely
• Keeps health care providers and clinical staff informed by communicating availability or unavailability of the record
• Request hospital records for providers and clinical staff and upload them to electronic health records
• Process incoming faxes
• Maintains patient confidence by keeping patient records of information confidential
• Perform general clerical tasks such as answering phones, responding to emails, and assisting with any other administrative duties
• Communicate effectively with healthcare professionals, patients, and healthcare facilities regarding medical records

Required Knowledge/Skills

• At least 1 year of medical office or electronic filing experience
• Previous experience with Athena system a plus
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications
• The ability to work in a constant state of alertness and in a safe manner

Education

• High school diploma or equivalent
• Associate's degree in health information technology preferred.

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.