Front Office Representative

Imsaz; Avondale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Short-term disability

Long-term disability

Life insurance

Paid time off

401k plan

Job summary

IMS is seeking a Front Office professional for our Avondale clinic. The role handles phone support, patient scheduling, and check-in/check-out processes, with potential duties in insurance verification and administrative tasks.

A positive, service-oriented approach is essential. Qualifications include at least 1 year in customer service, a high school diploma or equivalent, and strong communication and organizational skills.

Qualifications

• At least 1 year of customer service and communication skills.
• High school diploma or equivalent.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent communication skills, ability to take initiative, work well with an established team.
• Excellent organizational skills.
• Computer skills using Microsoft software, scheduling software, and email applications.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Skills

Customer service

Communication skills

Organizational skills

Multi-tasking

Team collaboration

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Email applications

Job description

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office is in our Avondale clinic. The Front Office is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities:

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Education and Experience:

• At least 1 year of customer service and communication skills
• High school diploma or equivalent
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Computer skills using Microsoft software, scheduling software, and email applications
• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying "yes" to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals,but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Behaviors

Preferred

Leader

Inspires teammates to follow them

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

High School or better.

Experience

Required

At least 1 year of customer service and communication skills

Preferred

Computer skills using Microsoft software, scheduling software, and email applications

Excellent communication skills, ability to take initiative, work well with an established team

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.