Front Office Representative

Integrated Medical Services (IMS); Avondale (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k match available

Paid Time Off

Tobacco-free work environment

Job summary

Integrated Medical Services (IMS) in Avondale, AZ, seeks a compassionate Front Office professional to support patient flow and service excellence. You will answer phones, schedule appointments, check patients in and out, and assist with basic insurance verification as needed.

The role requires strong communication, attention to detail, and the ability to multi-task in a fast-paced clinic environment. A high school diploma and at least one year of customer service experience are expected;

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent communication skills, initiative, and teamwork.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office, scheduling software, and emails.

Responsibilities

• Provide office support to front office staff to ensure efficient workflow.
• Check patients in and out.
• Receive direct and relay telephone messages.
• Efficient patient scheduling.
• Maintain and keep an updated scanning/filing system.
• Understand insurance referral processes.
• Provide word-processing and secretarial support.
• Ability to multi-task and execute delegated duties.

Skills

Customer service

Phone support

Scheduling

Education

High school diploma or equivalent

Tools

Microsoft Office

Scheduling software

Email applications

Job description

Headquartered in Phoenix, IMS is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office is in our Avondale clinic. The Front Office is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

Responsibilities

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Efficient patient scheduling
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Education And Experience

• At least 1 year of customer service and communication skills
• High school diploma or equivalent
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational skills
• Attention to detail
• Computer skills using Microsoft software, scheduling software, and email applications

Benefits

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals,but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do.

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

• IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.