Front Office Representative-Cardiology

Integrated Medical Services (IMS); Avondale (AZ); On-site; USD 32,000 - 48,000; Full time

Job summary

IMS Care Center in Avondale, part of Integrated Medical Services, is hiring a Front Office Representative for its Cardiology clinic. The role focuses on phone support, patient check-in/out, scheduling, and insurance/verification duties to ensure smooth clinic flow.

Ideal candidates have 1+ year of customer service, strong communication skills, and basic Athena/Microsoft Office proficiency; bilingual Spanish/English is a plus.

Qualifications

• At least one year of customer service experience.
• High School Diploma or GED.
• Athena experience is a plus.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent communication skills.
• Bilingual Spanish/English is a plus.

Responsibilities

• Answer incoming calls and route to appropriate staff.
• Schedule patients, tests, procedures and appointments.
• Check-in and check-out; verify demographics and scan insurance cards.
• Collect copays/deductibles and balance accounts; issue receipts.
• Provide excellent customer service to patients and families.
• Scan documents into Athena and maintain filing accuracy.

Skills

Customer service

Scheduling

Phone support

Microsoft Office

Athena system

Bilingual Spanish/English

Education

High School Diploma or GED

Tools

Athena

Microsoft Office

Job description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician‑led organization united through its providers’ commitment to high‑quality innovative health care. Each day is a new day for ground‑breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS Care Center is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative for our Cardiology clinic in Avondale. The Front Office Representative is responsible for answering the phone, scheduling patients, check‑in and check‑out, and may assist with insurance authorization/verification and other office functions. This position will be heavily oriented toward phone support and customer service with patients.

Essential Functions

• Coordinates and manages physician clinic schedules
• Welcomes patients as they contact the office either personally or by telephone, and explains the services available, payment categories, and billing procedures.
• Manages check‑in and check‑out functions. Verifies demographics of new patients and scans insurance cards for the medical file. Gives patient forms prior to meeting with the provider and verifies that the patient has completed the forms completely and accurately, including signature and date. Adds completed forms to the medical file.
• Prepares schedule one day before, verifying insurance/outstanding liabilities/medical records/informs patients of copay and deductibles.
• Schedules appointments/tests/procedures. Directs walk‑in patients and emergencies as per established policies and procedures.
• Collects deposits or co‑pays/deductibles prior to the patient being seen by the provider per established policies and procedures. Reviews account for balances due. Informs patient of their outstanding balance, collects said balance, and issues cash receipt when monies are collected.
• Answers all incoming calls and routes them to the appropriate staff; phones must be answered within three rings and phone ring volume must be set to level 5.
• Reviews daily clinic schedule to ensure appropriate authorizations/co‑pays. Works closely with clinical staff to assure smooth patient flow and cut down on waiting time.
• Makes reminder calls for next‑day appointments. Follows up on no‑show patients on a daily basis.
• Provides excellent customer service and assistance to patients of the practice.
• Pulls faxes and disseminates to the appropriate individual.
• Oversees petty cash, closes batches, posts co‑pays to batches, and balances the cash drawer at end of day. Notifies manager of any reconciliation shortages immediately.
• Arranges transportation/interpretation for patients if needed.
• Scans documents into Athena.

Minimum Job Requirements

• At least one year of customer service experience.
• High School Diploma or GED.
• Previous experience with the Athena system is a plus.
• Ability to plan, coordinate and organize front office tasks and workflow.
• Excellent customer service and communication skills.
• Ability to take initiative and work well with an established team.
• Excellent organizational skills.
• Attention to detail; computer skills using Microsoft software, scheduling software and email applications.
• Ability to work in a constant state of alertness and in a safe manner.
• Bilingual Spanish/English is a plus.

Nonessential Functions

• Responsible for the overall cleanliness of the front office.
• Perform other duties as assigned.
• Hours may vary and be outside of normal office hours depending on business needs.

Education

• High School Diploma or GED.

Joining IMS Care Center is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. A culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thriving on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you, apply now!

Benefits include a generous compensation package with medical, dental, vision, short‑term and long‑term disability, life insurance, paid time off and a highly competitive 401(k) plan.

• IMS is a tobacco‑free work environment.

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.