Front Office Representative - Primary Care

Ultipro; Phoenix (AZ); On-site; USD 22,000 - 30,000; Part time

Benefits offered by this job

Medical, Dental, and Vision benefits

401k match available

Paid Time Off

Short-term disability

Long-term disability

Life insurance

Job summary

IMS Care Center in Phoenix, AZ is seeking a Front Office Representative to support our Primary Care team. The role focuses on phone handling, patient scheduling, and front-desk duties, ensuring smooth daily operations in a busy healthcare environment.

This part-time position (29 hours or less per week) collects co-pays, checks in/out, and may assist with insurance verification while delivering friendly, professional service to patients.

Qualifications

• High School Diploma or equivalent required.
• 1 year of customer service experience preferred.
• Excellent communication and customer service skills essential.
• Ability to plan, coordinate and organize front office tasks.
• Proficient in Microsoft Office and scheduling software.

Responsibilities

• Answer phones and direct inquiries.
• Check patients in and out at front desk.
• Receive and relay telephone messages.
• Maintain scanning/filing system and records.
• Assist with insurance referral/verification processes.
• Provide word-processing and secretarial support.
• Multitask and execute delegated duties.

Skills

Customer service

Phone support

Scheduling

Multitasking

Communication skills

Education

High School Diploma or equivalent

1 year of customer service experience

Tools

Microsoft Office

Scheduling software

Job description

Front Office Representative - Primary Care

Job Category: Administrative Support

Requisition Number: FRONT002253

• Posted : September 30, 2026
• Part-Time
• On-site

Locations

Showing 1 location

Primary Care
Phoenix, AZ 85032, USA

Description

Headquartered in Phoenix, IMS Care Center is a team of 500 employees and a physician-led organization united through its providers’ commitment to high-quality innovative health care. Each day is a new day for ground-breaking ideas and unparalleled opportunity. Ours is a culture focused on what we can accomplish today, and where it can lead us tomorrow.

IMS, is currently searching for a professional, compassionate and knowledgeable individual to fill the position of Front Office Representative in our Primary Care. The Front Office Representative is responsible for answering the phone, scheduling patients, check in and check out, but may assist with insurance authorization/verification, and other office functions. This position will be heavy on phone support and customer service with patients.

**This is a part-time position working 29 hours or less per week and does not offer benefits**

Responsibilities:

• Provide office support to front office staff in order to ensure efficiency and effectiveness of office flow.
• Check patients in and out
• Receive direct and relay telephone messages
• Maintain and keep an updated scanning/filing system
• Have an understanding of insurance referral processes
• Provide word-processing and secretarial support
• Ability to multi-task and execute delegated duties

Education and Experience

• High School Diploma or equivalent
• At least 1 year of customer service skills and experience
• Excellent customer service and communication skills
• Ability to plan, coordinate and organize front office tasks and workflow
• Excellent communication skills, ability to take initiative, work well with an established team
• Excellent organizational sills
• Computer skills using Microsoft software, scheduling software, and email applications

Compensation:

• Medical, Dental, and Vision benefits
• 401k match available
• Paid Time Off

Joining IMS is more than saying “yes” to making the world a healthier place. It’s discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates. Our hope is that each day you’ll uncover a new reason to love what you do. If this sounds like the workplace for you,

You can look forward to a generous compensation package including medical, dental, vision, short-term and long-term disability, life insurance, paid time off and a very lucrative 401K plan.

*IMS is a tobacco-free work environment

IMS is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, disability status, sexual orientation, gender identity, age, protected veteran status or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Qualifications

Behaviors

Team Player

Works well as a member of a group

Loyal

Shows firm and constant support to a cause

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Education

Preferred

High School or better.

Experience

Required

At least 1 year of customer service skills and experience

Preferred

Excellent communication skills, ability to take initiative, work well with an established team

Computer skills using Microsoft software, scheduling software, and email applications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.