Front Office Receptionist

Vida Therapy Group, LLC; Deming (NM); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

Group Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Paid Time Off (PTO)

Paid Holidays

Job summary

Vida Therapy Group seeks a Front Office Receptionist to greet patients, schedule appointments, verify insurance, and manage payments in a fast-paced outpatient clinic in Deming, NM.

We value accuracy, organization, and strong customer service. 1+ year in customer service and medical office is preferred; bilingual English/Spanish is highly preferred. Full-time, with comprehensive benefits and supportive team.

Qualifications

• Minimum 1 year of customer service experience.
• Minimum 1 year of medical office experience preferred.
• Knowledge of medical terminology preferred.
• Bilingual English/Spanish highly preferred.
• Experience with scheduling and insurance verification preferred.

Responsibilities

• Welcome patients and visitors in a professional and friendly manner.
• Answer and direct incoming phone calls.
• Schedule, confirm, and manage patient appointments.
• Maintain accurate provider schedules and assist with filling appointment openings.
• Verify patient demographics, insurance information, and eligibility.
• Explain insurance benefits, copays, patient financial responsibilities, and process bank deposits.
• Manage referrals and authorizations as needed.
• Perform patient check-in and check-out procedures.
• Collect copays, coinsurance, and other patient payments.
• Complete data entry and maintain accurate patient records.

Skills

Customer service

Bilingual English/Spanish

Medical terminology

Scheduling

Insurance verification

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

Microsoft Word

Excel

Job description

Employment type Full-time employee Department Front Desk Work location Deming, NM Compensation $17 – $20 per hour
Final compensation will depend on the location and level at which the candidate is hired

About this job

Join Our Team

Vida Therapy Group is seeking a professional, organized, and customer-focused Front Office Receptionist to serve as the first point of contact for our patients and families. This role is essential to creating a positive patient experience while supporting the daily operations and productivity of our outpatient therapy clinic.

We are looking for an individual who enjoys helping others, thrives in a fast-paced healthcare environment, and takes pride in accuracy, organization, and exceptional customer service. Qualified candidates should be dependable, motivated, and committed to contributing to the success of the clinic.

Position Summary

The Front Office Receptionist is responsible for coordinating front office operations to ensure an efficient and productive patient experience. Responsibilities include patient scheduling, patient education of therapy services, insurance verification, referral management, payment collection, and administrative support.

A key responsibility of this role is effectively managing patient schedules and appointment flow to help maximize provider productivity and ensure patients receive timely access to care. Success in this position requires strong attention to detail, proactive communication, and consistent follow-through.

Preferred Qualifications

Minimum 1 year of customer service experience

Minimum 1 year of medical office experience preferred

Knowledge of medical terminology preferred

Bilingual (English/Spanish) highly preferred

Experience with scheduling and insurance verification preferred

Essential Duties and Responsibilities

Welcome patients and visitors in a professional and friendly manner

Answer and direct incoming phone calls

Schedule, confirm, and manage patient appointments

Maintain accurate provider schedules and assist with filling appointment openings when possible

Verify patient demographics, insurance information, and eligibility

Explain insurance benefits, copays, patient financial responsibilities, and process bank deposits

Manage referrals and authorizations as needed

Perform patient check-in and check-out procedures

Collect copays, coinsurance, and other patient payments

Complete data entry and maintain accurate patient records

Scan, fax, and upload documentation into electronic systems

Support overall front office operations and perform other administrative duties as assigned

Job Requirements

Excellent customer service and communication skills

Strong telephone etiquette and professionalism

Proficient computer and keyboarding skills

Working knowledge of Microsoft Word and Excel

Ability to multitask and work efficiently in a fast-paced environment

Strong organizational and time management skills

High attention to detail and accuracy

Ability to work independently while contributing to a team-oriented environment

Dependable attendance and reliability

Education

High School Diploma or GED required

Additional Requirements

Valid driver's license or government-issued photo identification required

Employment offers are contingent upon successful completion of a background check

Stable employment history and relevant work experience are preferred

Schedule

Full-Time

Monday through Friday

8:00 AM - 5:00 PM

Health Insurance

Vision Insurance

Group Life Insurance

Short-Term Disability (STD)

Long-Term Disability (LTD)

Starting with 4 weeks of Paid Time Off (PTO)

6 Paid Holidays in addition to PTO

Location

Deming, NM

Equal Opportunity Employer

We are an Equal Opportunity Employer and consider all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic under applicable law.

Equal Employment Opportunity (EEO) Statement

We are an equal opportunity employer and are committed to creating an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable federal, state, or local laws. We believe that diversity and inclusion strengthen our organization and enhance the care we provide to our community.