Front Desk Representative

Talentify; Atlanta (GA); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental & vision

HSA contribution

PTO

401(k) match

Job summary

Talentify in Atlanta, GA, seeks a Front Desk Representative to support administrative workflows. You will greet patients, check in/out, handle payments, and assist with EMR usage, while coordinating with clinical staff.

The role emphasizes compassionate service, accurate data entry, and professionalism in a busy office environment. Evening or weekend work may be required, with benefits including health coverage and PTO.

Qualifications

• High school diploma or equivalent required.
• 1-2 years healthcare office experience preferred.
• Strong written and verbal communication.

Responsibilities

• Check-in and check-out patients efficiently.
• Collect co-pays and review charges.
• Answer phones and route calls.
• Maintain patient records and demographic data.

Job description

JOB TITLE: Front Desk Rep

GENERAL SUMMARY OF DUTIES

Provides support to administrative office staff assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures and on occasion working in coordination with the clinical staff.

ESSENTIAL FUNCTIONS

• Greeting patients
• Performing check-in procedures
• Maintaining current demographic and insurance information in computer and in the chart
• Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed
• Primary focus is servicing patients in the lobby with backup for phones and other front office personnel

REQUIREMENTS

• High School Diploma, with 1-2 years experience in healthcare background
• Knowledge of clinic policies and procedures
• Knowledge of computer systems, programs
• Knowledge of medical terminology
• Must be able to multi – task
• Must be able to express compassion and kindness to patients calling and being seen in the office
• Must maintain a professional and upbeat attitude
• Skill in written and verbal communication and customer relations
• Ability to work with effectively with medical staff, Management, authorizations, external agencies and patients
• Requires sitting and standing associated with a normal office environment
• Normal busy office environment with much patient contact
• Occasional evening or weekend work

Benefits

• Comprehensive health, dental, and vision insurance
• Health Savings Account with an employer contribution
• Life Insurance
• PTO
• 401(k) retirement plan with a company match
• And more!

Equal Employment Opportunity & Work Force Diversity

Our organization is an equal opportunity employer and will not discriminate against any employee or applicant for employment based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical or mental disability, medical condition, parental status, sexual orientation, veteran status, genetic testing results or any other consideration made unlawful by federal, state or local laws. This practice relates to all personnel matters such as compensation, benefits, training, promotions, transfers, layoffs, etc. Furthermore, our organization is committed to going beyond the legal requirements of equal employment opportunity to take positive actions which ensure diversity in the workplace and result in a multi-cultural organization.

This description is intended to provide only basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.