Front Desk Receptionist

Valora Medical Group; Fort Worth (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Mileage reimbursement

Job summary

Valora Medical Group is seeking a Medical Receptionist to greet patients, schedule appointments, verify insurance, and process payments. The role requires efficient front-desk operation within a healthcare environment and a focus on patient privacy.

The candidate should be bilingual in Spanish, with 1+ year of healthcare experience, and solid skills in Word, Excel, and clinical software like E-Clinical Works. Strong communication and organizational skills are essential.

Qualifications

• High School Diploma or equivalent.
• 1+ years in a medical/healthcare setting.
• Bilingual in Spanish required.
• Knowledge of medical and billing terminology recommended.
• Proficient in Word and Excel.
• E-Clinical Works experience is a plus.
• Strong time management and organization skills.
• Excellent telephone and customer service skills.
• Ability to handle confidential information with discretion.
• Detail-oriented and quick to learn new procedures.

Responsibilities

• Greet and assist patients at the front desk and schedule appointments.
• Manage all incoming calls and refer inquiries as needed.
• Register patients and ensure accurate data entry.
• Assist patients with forms and insurance documentation.
• Maintain patient records and billing information.
• Explain procedures and clinic policies to patients.
• Move patients through appointments as scheduled and collect co-pays.
• Maintain stock of forms and office supplies and keep reception area neat.

Skills

Bilingual Spanish

Word proficiency

Excel proficiency

Telephone skills

Time management

Organization

Customer service

Education

High School Diploma or equivalent

1+ years healthcare experience

Tools

E-Clinical Works

Job description

Job Summary

A Medical Receptionist, or Front Desk Receptionist, is responsible for interacting with guests in a healthcare setting and managing administrative tasks for the medical team. The front desk receptionist duties include scheduling patient appointments according to the Doctor's availability, explaining intake forms to new patients, and processing payments after treatment.

Essential Duties and Responsibilities

• Serve patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Manage all incoming phone calls and assist with referring inquiries.
• Register patients according to established protocols
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Ensure patient information is accurate including billing information
• Inform patients of medical office procedures and policy
• Maintain and manage patient records
• Move patients through appointments as scheduled
• Scheduled patient appointments
• Collect co-pays and payments
• Report statistics as required
• Respond and comply to requests for information
• Complete other clerical duties as assigned
• Maintain stock of forms and office supplies
• Ensure reception area is well maintained, neat and clean
• Safeguard patient privacy and confidentiality
• Assist with coverage at other clinics when needed due to being short-staffed. Mileage reimbursement will apply when covering at other clinic locations.
• Any additional duties assigned by management to support the clinic

Qualifications/Education

• High School Diploma or equivalent required
• 1+ years' experience in a medical-specific role or healthcare industry
• Bilingual in Spanish required
• Knowledge of medical and billing terminology is strongly recommended
• Proficient in Word and Excel
• E-Clinical Works experience is a plus
• Great time management and organization skills
• Excellent telephone and customer service skills
• Innovative, motivated, organized, and team player
• Ability to establish working relationships, resolve interpersonal conflicts, and apply basic staff etiquette in dealing with others.
• Ability to handle confidential information with discretion
• Must possess close attention to detail
• Ability to learn new procedures and adapt quickly to change
• Assist in other clinics when necessary, due to being understaffed (Mileage included)

EEO Statement

Valora Medical Group, LLC is an equal opportunity employer and does not discriminate on the basis of race, color, religion, creed, sex, national origin, age, disability, pregnancy status, sexual orientation, gender identity, veteran status, marital status, genetic information, citizenship status, or other status protected by law. In compliance with the Immigration Reform and Control Act of 1986, we will hire only U.S. citizens and aliens lawfully authorized to work in the United States.