Front Office Program – 11177

Cetusa; Richmond (VA); On-site; USD 18,184 - 25,898; Full time

Job summary

Cetusa is offering an internship and trainee program at a 4-star historic hotel in Richmond, Virginia. Participants will gain experience in front office operations, learn guest service standards, and develop management skills.

Applicants must be studying or have graduated in hospitality or tourism management. The program offers 32-40 hours of training per week with compensation at $16.00 per hour.

Qualifications

• Must be a hospitality or tourism management student or recent graduate.
• Experience in hospitality/tourism management of at least 1 year for international candidates.
• Outgoing and friendly personality, with efficient organizational skills.

Responsibilities

• Train in front office operations and guest registration.
• Learn guest service standards and upselling techniques.
• Develop management skills and take on supervisory duties.

Skills

Hospitality or tourism management knowledge

Fluency in English

Customer service skills

Organizational skills

Computer skills

Education

Undergraduate/Graduate degree in hospitality or tourism management

Degree or professional certificate from a foreign institution

Job description

Start Date: July/August 2026

Training Duration: 12 months

Hours: 32-40 hours per week

Compensation: $16.00 per hour

Housing: none provided

Number of Positions Offered: 2

Host Company Description

The host company is a 4‑star historic, upscale hotel located in the heart of Richmond, with 20th‑century architecture and modern amenities and design. The hotel’s prime location makes it very convenient for participants to walk to the Virginia State Capitol, American Civil War Museum, shows at the Dominion Energy Center, the Broad Street Arts District, and beautiful views of the James River.

Position Description

• Train with all aspects of front office operations, reservation system, and guest registration process
• Learn hotel and brand guest service standards
• Learn how to upsell guest rooms and promote hotel services
• Advance management skills and supervisory duties
• To apply for the Internship program, applicants must be hospitality or tourism management undergraduate/graduate students OR recent graduates who begin the program within 12 months of the graduation date
• To apply for the Trainee program, applicants must have either a degree or professional certificate from a foreign post‑secondary academic institution and at least 1 year of prior related work experience in the Hospitality/Tourism Management field acquired outside the United States OR 5+ years of experience in this field
• Fluent in English (reading, writing, and speaking skills)
• Must be friendly, outgoing, organized, self‑reliant, efficient and have computer skills

How to Apply

• Submit a professional resume with a professional photograph
• Indicate availability dates (start and end dates)