Front Office Program – 10935

Cetusa; Philadelphia (Philadelphia County); On-site; USD 39,000 - 45,000; Full time

Job summary

Cetusa in Philadelphia invites applicants to join its Internship or Trainee programs. The host hotel offers a 12-month training, with 32–40 weekly hours and $18.89–$21.63 per hour, plus 2 weeks of housing.

Two positions are offered. Internship targets hospitality or tourism management students or recent grads within 12 months; Trainee requires a foreign degree/certificate with 1+ year international hospitality experience or 5+ years in the field.

Qualifications

• Internship applicants must be hospitality or tourism management students or recent graduates within 12 months.
• Trainee applicants need a degree or foreign certificate with 1+ year international hospitality experience or 5+ years in the field.
• Advanced English required and ability to communicate with guests and hotel staff.
• Luxury hotel experience preferred.

Responsibilities

• Assist with check-in/out procedures, ensuring a smooth and welcoming guest experience.
• Provide exceptional customer service by addressing guest inquiries, resolving complaints, and offering recommendations for local attractions and services.
• Help manage reservations, update booking systems, and handle room assignments.
• Conduct regular inspections of rooms to ensure they meet quality and cleanliness standards.
• Coordinate with housekeeping, maintenance, and other departments to meet guests’ needs.

Skills

Advanced English

Education

Hospitality/Tourism Management degree or equivalent

Foreign degree or certificate for Trainee programs

Job description

Start Date: September/October 2026
Training Duration: 12 months
Hours: 32-40 hours per week
Compensation:$18.89 – $21.63 per hour
Housing: 2-week temporary stay
Number of Positions Offered: 2

Host Company Description:

This timeless hotel is located near historic downtown Philadelphia. Guests can enjoy spacious rooms and explore American history, shopping, and world-class dining just outside their doors. This historic landmark hotel blends luxury accommodations with rich cultural heritage, mixing classic architecture and modern amenities, catering to both business travelers and tourists.

Position Description:

• Assist with check-in/out procedures, ensuring a smooth and welcoming experience for guests.
• Provide exceptional customer service by addressing guest inquiries, resolving complaints, and offering recommendations for local attractions and services.
• Help manage reservations, update booking systems, and handle room assignments.
• Conduct regular inspections of rooms to ensure they meet quality and cleanliness standards.
• Coordinate with housekeeping, maintenance, and other departments to meet guests’ needs.
• To apply for the Internship program, applicants must be hospitality or tourism management undergraduate/graduate students OR a be recent graduates who begin program within 12 months of the graduation date
• To apply for the Trainee program, applicants must have either a degree or professional certificate from a foreign post-secondary academic institution and at least 1 year of prior related work experience in the hospitality management field acquired outside the United States OR 5+ years of experience in this field.
• Applicants must speak advanced English, have a positive attitude, and have the ability to communicate with clients and hotel associates.
• Luxury hotel experience preferred