Front Office Professional

CQ Partners; Phoenix (AZ); On-site; USD 38,000 - 52,000; Full time

Job summary

North Valley ENT in Phoenix seeks a friendly Phones/Scheduling front office professional to greet patients, manage calls, schedule appointments, verify insurance, and deliver excellent customer service. You will support referrals, process paperwork, maintain accurate EHR data, collect copays, and help maintain HIPAA compliance in a fast-paced team.

Bilingual English/Spanish preferred; on-the-job training provided; collaborative clinical environment with opportunities for growth.

Qualifications

• Exceptional customer-service mindset.
• Strong phone etiquette and communication skills.
• Attention to detail and strong organizational skills.
• Positive attitude and ability to collaborate with others.
• Flexibility to adapt in a dynamic clinical setting.
• Ability to multitask in a fast-paced environment.
• Bilingual English/Spanish preferred.

Responsibilities

• Answer and direct incoming phone calls promptly and professionally.
• Assist with referrals or medical record requests as needed.
• Manage incoming faxes, forms, and patient paperwork; route appropriately.
• Maintain accuracy of patient information in the EHR.
• Verify insurance eligibility and benefits prior to appointments.
• Handle general inquiries and route messages to clinical staff.
• Schedule, reschedule, and confirm patient appointments.
• Provide backup support to other front office staff.
• Greet and check in patients; verify demographics, insurance, and collect copayments.
• Check out patients, schedule follow-ups, and provide visit-related information.
• Ensure HIPAA compliance and office policies regarding patient confidentiality.
• Assist surgery schedulers with authorization for procedures and benefits verification.

Skills

Exceptional customer-service mindset

Phone etiquette

Strong communication skills

Attention to detail

Organizational skills

Flexibility

Bilingual English/Spanish (preferred)

Job description

Join Our Team as a Front Office Professional at North Valley ENT!

Position: Phones/Scheduling

Who We Are

At North Valley ENT, we are dedicated to providing exceptional healthcare services to our patients. Our team of experienced ENT specialists and healthcare professionals work collaboratively to offer comprehensive and compassionate care. As a Phones/Scheduling, is responsible for greeting patients, managing phone calls, scheduling appointments, verifying insurance, and providing excellent customer service to ensure smooth daily operations of the practice. This role is the first point of contact for patients and requires professionalism, accuracy, and strong communication skills.

Key Responsibilities

• Answer and direct incoming phone calls promptly and professionally.
• Assist with referrals, or medical record requests as needed.
• Manage incoming faxes, forms, and patient paperwork, route appropriately.
• Maintain accuracy of patient information in the electronic health record (EHR).
• Verify insurance eligibility and benefits prior to appointments when needed.
• Handle general inquiries, route messages to clinical staff, and manage voicemail.
• Schedule, reschedule, and confirm patient appointments.
• Provide backup support to other front office staff as required.
• Greet and check in patients; verify demographics, insurance, and collect copayments or balances.
• Check out patients, schedule follow-up appointments, and provide visit-related information.
• Ensure compliance with HIPAA and office policies regarding patient confidentiality.
• Helping surgery schedulers with Authorization for procedures and Benefits Verification.

What You’ll Need

• Exceptional customer-service mindset
• Strong phone etiquette and communication skills.
• Attention to detail and strong organizational skills
• Positive attitude and desire to collaborate with others
• Flexibility; every day is a little different in our practice, and we do our best to stay flexible and adapt to changes as they come
• Ability to multitask, prioritize, and work in a fast-paced environment.
• Bilingual in English/Spanish preferred

What We Offer

• Robust on the job training beginning with your onboarding
• Benefits: medical, dental, vision, life insurance and a competitive PTO package
• Opportunities for professional development and career advancement
• Supportive and collaborative team environment
• Meaningful work that makes a positive impact on patients' lives