Front Office Specialist - Medical Office

Surgery Partners, Inc; Tampa (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Surgery Partners, Inc. is seeking a Medical Front Office Specialist in Tampa, FL. You will be the first friendly face patients meet, handling check-ins, appointments, and basic inquiries.

This role requires comfort with computer systems and strong communication. Training will be provided to learn medical terminology, insurance processes, scheduling workflows, and office procedures. Join a team that values kindness, accountability, and patient-centered care while supporting office operations in a

Qualifications

• Prior medical front desk or receptionist experience is a plus.
• Comfortable with computer systems and data entry.
• Strong communication and customer service skills.
• Ability to work in a fast-paced environment.
• Detail-oriented and organized.
• Willing to learn new software and processes.

Responsibilities

• Greet patients and create a welcoming first impression.
• Check patients in and out efficiently.
• Answer calls and assist with scheduling.
• Verify patient information and insurance coverage.
• Collect copays and process payments.
• Manage provider schedules and calendars.
• Maintain accurate patient records.
• Scan and upload documents.
• Communicate professionally with patients and team.
• Support office operations as needed.

Tools

Outlook

Microsoft Office

Job description

Medical Front Office Specialist

Join a Team That Makes a Difference Every Day

The front desk is often the first impression a patient has of our practice, and we're looking for someone who takes pride in creating a welcoming, professional experience from the moment a patient walks through the door.

We work hard, support one another, and step in wherever needed. We value kindness, accountability, and a willingness to help the team succeed. We are looking for people who take ownership of their work and genuinely enjoy helping patients.

We believe great patient experiences start at the front desk, and every person on our team plays an important role in that mission.

We have a structured hands on training process. If you're comfortable with technology, enjoy helping people, and are eager to learn, we'll teach you the rest.

What You'll Do

• Welcome patients and create a positive first impression
• Check patients in and out efficiently
• Answer incoming calls and assist with scheduling
• Verify patient information and insurance coverage
• Collect copays and process payments
• Manage provider schedules and appointment calendars
• Maintain accurate patient records
• Scan, upload, and organize electronic documents
• Communicate professionally with patients, providers, and team members
• Support office operations and assist the team as needed

Computer Proficiency Is Required

This is a technology-driven office environment. You will spend much of your day working within electronic systems, scheduling appointments, documenting information, and managing patient records.

We are happy to train the right candidate on medical terminology, insurance processes, scheduling workflows, and office procedures. However, applicants should already be comfortable using computers throughout the day.

This Position Requires

• Working in multiple software programs at the same time
• Navigating between screens quickly and accurately
• Typing while speaking with patients
• Learning new technology and processes
• Managing electronic records and patient information
• Scanning, uploading, and attaching documents
• Using Outlook, email, calendars, and Microsoft Office applications
• Entering information accurately and efficiently
• Basic troubleshooting of common software and computer issues

What We're Looking For

• Friendly and professional communication skills
• Strong customer service skills
• Dependable and accountable
• Organized and detail-oriented
• Comfortable in a fast-paced environment
• Ability to manage multiple priorities throughout the day
• Confidence using technology and learning new systems
• A collaborative approach and willingness to help the team

Experience

• Medical office experience is preferred, but not required
• Experience in customer service, reception, hospitality, retail, administrative support, call center, or similar roles is highly valued
• Experience working with computers throughout the day is strongly preferred

Why You'll Love Working Here

• Structured training and ongoing support
• A team-oriented culture that values respect and collaboration
• An opportunity to learn and build new skills
• Meaningful work helping patients navigate their care