Front Office & Patient Experience Lead

U.S. Physical Therapy, Inc.; Twin Falls (ID); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid holidays & time off

401K

Mentorship program

Job summary

Wright Physical Therapy in Twin Falls, ID is hiring a Full-time Office Manager to be the front face of the clinic and deliver a magical patient experience. You will greet patients, answer phones, manage scheduling, referrals, authorizations, and ensure accurate data entry and records.

This role emphasizes superb customer service, organization, and teamwork to support clinicians and patients alike. Candidates should have high school diploma (college degree preferred) and 2+ years of medical front

Qualifications

• High school graduate or equivalent; college degree preferred.
• 2+ years of medical front office experience preferred.
• Excellent telephone skills.
• Strong attention to detail and time management.
• Team player with energetic customer service mindset.

Responsibilities

• Greet patients and provide outstanding customer service
• Answer phones
• Electronic scheduling
• Referral Management
• Authorization oversight
• Data entry
• Maintain patient charts and electronic medical records
• Collect, post, and deposit patient payments
• Fax, file, and perform any other duties as assigned
• Compile and complete statistical reports

Skills

Telephone skills

Attention to detail

Time management

Organizational skills

Customer service

Front office experience

Education

High school diploma

College degree preferred

Job description

Wright Physical Therapy in Twin Falls, ID is hiring a Full-time Office Manager to be the front face of the clinic and deliver a magical patient experience. You will greet patients, answer phones, manage scheduling, referrals, authorizations, and ensure accurate data entry and records.

This role emphasizes superb customer service, organization, and teamwork to support clinicians and patients alike. Candidates should have high school diploma (college degree preferred) and 2+ years of medical front