Front Office & Patient Experience Coordinator

Geode Health; Columbus (GA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

Medical, dental and vision benefits

Paid vacation and holidays

Matching 401k plan

Job summary

Geode Health in Columbus is seeking a Practice Assistant to support both administrative and clinical operations in a fast-paced outpatient setting. You will be the first point of contact for patients and help create a smooth, welcoming experience.

You will manage schedules, assist with referrals and authorizations, handle payments, and ensure compliant, secure records while supporting providers and staff. A strong focus on Geode Health’s mission is essential.

Qualifications

• 1+ year of medical office or healthcare experience.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfortable answering the phone – you will serve our existing patient population.
• Self-starter with strong time management.
• Able to learn new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Manage front-office activities and coordinate patient needs.
• Support providers and clinical staff with administrative tasks.
• Schedule management: confirmations, cancellations, and waitlists; assist with check-in/check-out.
• Maintain accurate, secure patient records and support efficient office workflows.
• Collect payments and explain financial options to patients.
• Ensure HIPAA compliance and follow safety procedures.

Skills

Customer service

Communication

Time management

Tech literacy

Professionalism

Education

Associate or Bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health in Columbus is seeking a Practice Assistant to support both administrative and clinical operations in a fast-paced outpatient setting. You will be the first point of contact for patients and help create a smooth, welcoming experience.

You will manage schedules, assist with referrals and authorizations, handle payments, and ensure compliant, secure records while supporting providers and staff. A strong focus on Geode Health’s mission is essential.