Patient Experience & Clinic Operations Assistant

Geode Health; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Geode Health in Charlotte (SouthPark) is seeking a Practice Assistant to support front-office operations and coordinate patient needs within a fast-paced outpatient setting. This role combines administrative and clinical workflow support to help deliver accessible, affordable mental healthcare.

The ideal candidate is customer-service oriented, organized, and an effective communicator with good time-management skills.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort and ease answering the phone – a firm expectation.
• Self-starter, go-getter with time-management skills.
• Willingness to learn new technology platforms/systems.

Responsibilities

• Serve as first point of contact for patients with exceptional customer service.
• Manage daily schedules, confirmations, cancellations, and waitlists.
• Coordinate patient intake, referrals, forms, and follow-up needs; support communication between patients and providers.
• Assist with administrative tasks to keep the office running efficiently.
• Support day-to-day clinical and administrative workflows and compliant record-keeping.

Skills

Customer service

Time management

Communication

Empathy

Education

Associate or Bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health in Charlotte (SouthPark) is seeking a Practice Assistant to support front-office operations and coordinate patient needs within a fast-paced outpatient setting. This role combines administrative and clinical workflow support to help deliver accessible, affordable mental healthcare.

The ideal candidate is customer-service oriented, organized, and an effective communicator with good time-management skills.