Patient Care & Office Coordinator

Geode Health Inc.; Libertyville (IL); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Competitive compensation

Flexible schedule

In-person and virtual patient visits

Comprehensive admin support

Job summary

Geode Health Inc. in Libertyville is seeking a Practice Assistant to support front-office operations and clinical workflow in a fast-paced outpatient mental health practice.

You will be the first contact for patients, manage schedules, process referrals, and help with billing and administrative tasks to keep the office running smoothly. Ideal candidates have 1+ year healthcare experience, strong communication and time management, and a willingness to learn Athena EMR.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfort answering the phone and serving our existing patient population.
• Associate or bachelor’s degree preferred.

Responsibilities

• Customer service: serve as a welcoming and caring first point of contact for patients and provide exceptional service.
• Schedule management: manage daily schedules, appointment confirmations, cancellations, and waitlists.
• Office coordination: coordinate patient intake, referrals, forms, and follow-up needs; maintain accurate records.
• Collections: collect payment for services and document co-pays, coinsurance, and outstanding balances.
• Compliance & Safety: maintain patient confidentiality and follow HIPAA and safety procedures.

Skills

Customer service

Time management

Communication

Teamwork

Education

Associate or bachelor’s degree preferred

Tools

Athena EMR

Job description

Geode Health Inc. in Libertyville is seeking a Practice Assistant to support front-office operations and clinical workflow in a fast-paced outpatient mental health practice.

You will be the first contact for patients, manage schedules, process referrals, and help with billing and administrative tasks to keep the office running smoothly. Ideal candidates have 1+ year healthcare experience, strong communication and time management, and a willingness to learn Athena EMR.