Front Office & Patient Experience Coordinator

Geode Health; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Geode Health in Charlotte, NC is seeking a Practice Assistant to support patient-facing operations in a fast-paced outpatient mental health practice. You will handle front-office tasks, coordinate patient needs, and help ensure smooth office workflows, enabling providers to deliver high-quality care.

The role emphasizes exceptional customer service, schedule management, and collaboration with the practice team to maintain HIPAA compliance and a positive patient experience.

Qualifications

• 1+ year of medical office or healthcare experience preferred.
• Mental health or outpatient clinical experience preferred.
• Excellent communication, customer service, and computer skills.
• Comfortable answering the phone and serving the patient population.
• Self-starter with strong time management.
• Willing to learn new technology platforms/systems.
• Associate or bachelor’s degree preferred.

Responsibilities

• Serve as a welcoming and comforting first point of contact for patients.
• Deliver an exceptional patient experience through warm, responsive, and compassionate service.
• Respond to patient questions, concerns, and requests in person, by phone, text, e-mail and our EMR (Athena).
• Manage daily schedules, appointment confirmations, cancellations, and waitlists.
• Support appointment check-in/check-out and ensure patients are prepared for their visits.
• Coordinate patient intake and assist with referrals, authorizations, forms, and follow-up needs.
• Support communication between patients, providers, and the practice team.
• Maintain accurate, secure patient records, and support efficient office workflows.
• Assist providers and clinical staff with administrative needs so they can remain focused on patient care.
• Support day-to-day clinical and administrative workflows to keep the practice running efficiently.
• Collect payment for services Geode has delivered and document co-pays, coinsurance, outstanding balances, and other patient payments.

Skills

Customer service

Time management

Communication

Phone etiquette

Computer skills

Athena EMR

Education

Associate or bachelor’s degree

Job description

Geode Health in Charlotte, NC is seeking a Practice Assistant to support patient-facing operations in a fast-paced outpatient mental health practice. You will handle front-office tasks, coordinate patient needs, and help ensure smooth office workflows, enabling providers to deliver high-quality care.

The role emphasizes exceptional customer service, schedule management, and collaboration with the practice team to maintain HIPAA compliance and a positive patient experience.