Front Office Patient Concierge - ENT (Full-Time)

Guthrie; Sayre (Bradford County); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer Contri­b

Career development opportunities

Tuition assistance programs

Employee wellness resources

Job summary

Guthrie in Sayre, PA is seeking a Patient Service Specialist for its ENT practice. The role focuses on delivering exceptional front-door patient experiences, accurate registrations, and smooth patient flow in a fast-paced medical setting.

This Full-Time position offers competitive compensation, health coverage, PTO, retirement contributions, and opportunities for career growth. Training will emphasize Guthrie’s Service Excellence Standards.

Qualifications

• Minimum 1 year experience in a customer service related field preferred.
• Experience in a fast-paced medical office environment is preferred.
• Strong communication and computer skills required.

Responsibilities

• Greet every patient in a courteous, professional, and timely manner.
• Answer phones and route calls per Guthrie’s Telephone Standards; screen messages.
• Schedule and maintain all patient appointments electronically; verify information and assign MRN.
• Register patients; verify demographics and insurance; scan insurance cards.
• Verify eligibility for major carriers and complete insurance forms, pre-certifications, and referrals.
• Inform, quote, and collect copays, deductibles, deposits, or balances at registration.
• Handle daily cash-out and balance per policy.
• Liaise between patients, physicians, and staff; keep patients informed of delays.
• Adhere to policies; attend meetings/huddles as required.
• Prioritize daily tasks in a fast-paced, team-oriented environment.
• Maintain HIPAA confidentiality in all duties.
• Assist with other duties and participate in quality initiatives.

Skills

Front desk

Customer service

Medical office experience

HIPAA knowledge

Education

High School diploma/GED

Medical Office Assistant certification

Job description

Guthrie in Sayre, PA is seeking a Patient Service Specialist for its ENT practice. The role focuses on delivering exceptional front-door patient experiences, accurate registrations, and smooth patient flow in a fast-paced medical setting.

This Full-Time position offers competitive compensation, health coverage, PTO, retirement contributions, and opportunities for career growth. Training will emphasize Guthrie’s Service Excellence Standards.