Patient Experience Concierge

Guthrie; City of Cortland (NY); In loco; USD 24.000 - 33.000; Tempo pieno

Descrizione del lavoro

Guthrie Medical Group is seeking a Patient Service Specialist to provide direct front office support in our Cortland, NY area. You will greet patients, schedule appointments, verify demographics and insurance, and handle registrations with care and accuracy.

The role requires excellent communication, punctuality, and a patient-centered approach. You will work within a collaborative team to ensure smooth daily operations and adherence to Guthrie's Service Excellence Standards.

Competenze

• High School diploma or GED required; medical office education preferred.
• Minimum 1 year of customer service experience; medical office exposure preferred.
• Comfort with computers and learning new applications; knowledge of medical terminology is beneficial.

Mansioni

• Greet patients courteously and professionally at every visit.
• Answer calls per Guthrie Telephone Standards; take messages and provide information.
• Schedule and manage patient appointments electronically; verify data at scheduling.
• Register patients and verify demographics and insurance; scan insurance cards.
• Verify eligibility with major insurers and complete required forms.
• Collect copayments, deductibles, deposits, or balances per policy.
• Handle daily cash-out and balancing per policy.
• Act as liaison between patients, physicians and staff; communicate delays.
• Follow departmental policies and attend meetings/huddles.
• Maintain patient health information confidentiality per HIPAA.
• Assist with other projects and quality initiatives.

Conoscenze

Customer service

Scheduling appointments

Phone etiquette

HIPAA compliance

Formazione

High School diploma or GED

Strumenti

Electronic medical records (EMR)

Computer literacy

Descrizione del lavoro

Guthrie Medical Group is seeking a Patient Service Specialist to provide direct front office support in our Cortland, NY area. You will greet patients, schedule appointments, verify demographics and insurance, and handle registrations with care and accuracy.

The role requires excellent communication, punctuality, and a patient-centered approach. You will work within a collaborative team to ensure smooth daily operations and adherence to Guthrie's Service Excellence Standards.