Patient Service Specialist- ENT - Full Time

Guthrie; Sayre (Bradford County); On-site; USD 34,000 - 44,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive health coverage

Immediate PTO accrual

Retirement plan with employer Contri­b

Career development opportunities

Tuition assistance programs

Employee wellness resources

Job summary

Guthrie in Sayre, PA is seeking a Patient Service Specialist for its ENT practice. The role focuses on delivering exceptional front-door patient experiences, accurate registrations, and smooth patient flow in a fast-paced medical setting.

This Full-Time position offers competitive compensation, health coverage, PTO, retirement contributions, and opportunities for career growth. Training will emphasize Guthrie’s Service Excellence Standards.

Qualifications

• Minimum 1 year experience in a customer service related field preferred.
• Experience in a fast-paced medical office environment is preferred.
• Strong communication and computer skills required.

Responsibilities

• Greet every patient in a courteous, professional, and timely manner.
• Answer phones and route calls per Guthrie’s Telephone Standards; screen messages.
• Schedule and maintain all patient appointments electronically; verify information and assign MRN.
• Register patients; verify demographics and insurance; scan insurance cards.
• Verify eligibility for major carriers and complete insurance forms, pre-certifications, and referrals.
• Inform, quote, and collect copays, deductibles, deposits, or balances at registration.
• Handle daily cash-out and balance per policy.
• Liaise between patients, physicians, and staff; keep patients informed of delays.
• Adhere to policies; attend meetings/huddles as required.
• Prioritize daily tasks in a fast-paced, team-oriented environment.
• Maintain HIPAA confidentiality in all duties.
• Assist with other duties and participate in quality initiatives.

Skills

Front desk

Customer service

Medical office experience

HIPAA knowledge

Education

High School diploma/GED

Medical Office Assistant certification

Job description

Patient Service Specialist –ENT (Full-Time)
Deliver Exceptional Patient Experiences at the Front Door of Care
ENT is seeking a Full- Time Patient Service Specialist to join our dedicated team serving Sayre, PA
This role is perfect for someone who enjoys helping people, thrives in a fast‑paced environment, and wants to grow within a respected healthcare organization.
The Patient Service Specialist provides daily front-office support, ensuring smooth patient flow, accurate registration, and exceptional customer service. This role is essential in creating a welcoming environment, supporting clinical teams, and maintaining accurate patient information in a fast-paced medical practice.

Your Workday:

Full-time position Typical hours: Monday - Friday 8 -5

What You’ll Receive:

• - Competitive compensation
• - Comprehensive health coverage
• - Immediate PTO accrual
• - Retirement plan with employer contributions
• - Career development and advancement opportunities
• - Tuition assistance programs
• - Employee wellness and support resources

Recognized Excellence:

• - Best Places to Work 2025 - Modern Healthcare
• - America's Greatest Workplaces in Healthcare 2025, 2026 - Newsweek
• - America's Best-In-State Employers (PA) 2025 - Forbes
• - America's Best Employers for Healthcare Professionals 2025 - Forbes
• - America's Best Employers for Women 2025 – Forbes

ENT- Sayre

Help Patients Access Needed Care ENT conditions can significantly affect daily life, communication, hearing, breathing, and swallowing. Guthrie emphasizes individualized treatment plans and helping patients receive the care they need. Your role as a PSS is critical in connecting patients to those services.

Support a Specialized and Diverse Practice

ENT providers treat a wide variety of conditions, including:

• - Hearing loss and ear infections
• - Sinus disease and nasal disorders
• - Speech and swallowing difficulties
• - Sleep apnea
• - Thyroid and parathyroid disorders
• - Head and neck cancers
• - Facial trauma and reconstructive needs

This variety makes each day different and provides opportunities to learn about many aspects of specialty healthcare.

Position Summary:

The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. This position requires the ability to be self‑motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.

Education, License & Cert:

High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.

Experience:

Demonstrated customer service commitment in a fast‑paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. Must be comfortable with computers and learning new applications.

Essential Functions:

1. 1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.
2. 2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. Screens telephone calls, takes messages and provides information.
3. 3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.
4. 4. Registers patient. Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.
5. 5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‑certifications and referrals.
6. 6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.
7. 7. Responsible for daily cash‑out and balancing in accordance with the Patient Cash Control Policy.
8. 8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. Keeps patients informed of any delays.
9. 9. Adheres to departmental and organizational policies and attends meetings/huddles as required.
10. 10. Requires the ability to prioritize daily tasks simultaneously in a fast‑paced, ever changing work environment within a strong team structure.
11. 11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.
12. 12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.

Other Duties:

1. 1. Other duties as assigned.