Front Office & Outreach Coordinator - Student Engagement

MGRM Pinnacle, Inc.; Tempe (AZ); Sur place; USD 42 000 - 52 000; Plein temps

Résumé du poste

Pinnacle Charter Schools in Tempe, AZ, is seeking a Front Office & Outreach Coordinator to be the welcoming first contact for students, families, and visitors. This on-site role manages a high volume of calls, supports attendance, enrollment, and outreach, and helps keep the front office organized and responsive.

The ideal candidate is organized, communicative, and comfortable engaging with diverse backgrounds.

Qualifications

• Associate's degree or higher preferred.
• 2+ years in front office, admin support, or outreach preferred.
• Experience with frequent inbound/outbound calls is highly preferred.
• Experience in school or youth-serving setting is a plus.
• Strong communication and documentation skills.

Responsabilités

• Serve as the primary front‑office point of contact for students, families, prospective families, visitors, and community members.
• Manage a high volume of incoming and outgoing calls with professionalism, patience, and warmth.
• Respond promptly to calls, emails, messages, and in‑person inquiries; provide information and route matters appropriately.
• Make proactive outgoing calls to students and families regarding attendance, enrollment, and outreach.
• Follow up consistently when students or families cannot be reached.
• Maintain documentation of calls, outreach, conversations, and outcomes in school systems.
• Greet visitors and manage sign‑ins, mail, deliveries, and reception duties.

Connaissances

Phone communication

Customer service

Organization

Bilingual English/Spanish

Formation

Associate's degree or higher

Outils

CRM systems

Student information systems

Spreadsheets

Email

Description du poste

Pinnacle Charter Schools in Tempe, AZ, is seeking a Front Office & Outreach Coordinator to be the welcoming first contact for students, families, and visitors. This on-site role manages a high volume of calls, supports attendance, enrollment, and outreach, and helps keep the front office organized and responsive.

The ideal candidate is organized, communicative, and comfortable engaging with diverse backgrounds.