Operations Coordinator

Phoenix Charter Academy Network; Chelsea (MA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision plans

Mental health and wellness plans

403b plan

Employee perks

Job summary

Phoenix Charter Academy Network in Chelsea is seeking a Front Office Coordinator to be the first point of contact for visitors. The ideal candidate will provide exceptional customer service, manage calls, and support staff and students. Qualifications include strong communication skills, organizational abilities, and previous customer service experience. The role offers a welcoming atmosphere with opportunities for professional development and competitive benefits.

Qualifications

• Previous experience in a customer service or administrative role is preferred.
• Detail-oriented and able to multitask in a fast-paced environment.
• Professional appearance and demeanor are required.

Responsibilities

• Serve as primary front desk support during assigned hours.
• Greet visitors, manage calls, and support student and staff needs.
• Coordinate and execute event setup and breakdown.
• Maintain shared spaces to ensure readiness and organization.

Skills

Excellent communication skills

Strong organizational skills

Customer service experience

Multitasking abilities

Proficient computer skills

Education

Associate's or Bachelor’s Degree preferred

Tools

MS Office Suite

Job description

Job Summary

Job Summary We are seeking a friendly and professional Front Office Coordinator to join our team. This person will be the first point of contact for visitors and clients, providing exceptional customer service and maintaining a welcoming atmosphere. The ideal candidate will have excellent communication skills, a positive attitude, and the ability to multitask effectively.

Core Responsibilities

• Serve as primary front desk support during assigned hours
• Greet visitors, manage calls, and support student and staff needs
• Coordinate and execute event setup and breakdown (meetings, school events, PD, etc.)
• Maintain shared spaces to ensure readiness and organization
• Support logistics such as room scheduling, materials distribution, and internal communications
• Assist with attendance tracking and data entry as needed
• Provide general administrative and operational support to the FOM and DOO
• Ensure front office coverage and responsiveness throughout the day

Qualifications

• Associate\'s Degree or Bachelor\'s Degree preferred but not required.
• Previous experience in a customer service or administrative role is preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficient computer skills, including MS Office Suite.
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Detail-oriented and adept at multitasking in a fast-paced environment.
• Professional appearance and demeanor.

Who We Are

Phoenix Charter Academy aims to show the world what all young people can do, and to defy the limitations of societal assumptions, classism, and racism. Phoenix Charter Academy was founded on the unwavering belief that all students can succeed at high levels. The school serves students who are often on the margins of the traditional public district education system and provides tailored curricula and mentoring to help them reach their potential.

Why Our Work is Important

Students across America are dropping out of high school at an alarming rate. Dropping out has long-term impacts on earning power, social service dependency, and life outcomes. Phoenix Charter Academies addresses this trend by creating environments where students can succeed through high school, college, and beyond.

Commitment to DEI

We recognize the importance of an inclusive school community and strive to ensure that students and staff see reflections of themselves. We provide access to resources, experiences, and supports for historically marginalized groups. We invite diverse perspectives and do not tolerate oppression or dehumanization. Phoenix Charter Academy is an equal opportunity employer and provides accommodations to support employment.

Qualities Of Phoenix Staff Member

• Unwavering belief in our students
• Continuous improvement mindset
• Eager to learn and adapt in a fast-paced environment
• Commitment to Diversity, Equity, and Inclusion

What You’ll Bring

• Communication: conveys information effectively across differences
• Scholar Orientation: centers the needs of scholars
• Adaptability: aligns work with the school\'s mission in changing environments
• Strong work ethic with ability to work independently and in a team

What You’ll Get

We offer professional development, coaching, and resources to support your success within an open, diverse, and inclusive culture. Benefits include competitive compensation, medical, dental, vision, mental health, wellness plans, a 403b, and employee perks.

Equal Opportunity Employer

We are proud to be an equal opportunity employer and do not discriminate based on race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, veteran status, marital status, pregnancy, or any other protected basis. We provide reasonable accommodations as needed to support employment.

The Network retains the right to modify this job description at any time, for any reason, at the Network’s sole discretion.