Operations & Front Desk Manager - Boutique Hotel

Sincere Hospitality; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Free street parking

Job summary

Sincere Hospitality in East Austin is seeking an Office Manager to lead day-to-day operations of a boutique hotel. You will oversee front desk operations, client services, inventory, procurement, and office administration while supervising staff.

The role is hands-on and requires taking on customer service work daily, with opportunities to grow into more responsibility as processes are refined.

Qualifications

• Customer service experience and prior office/operations management required.
• Experience supervising and training a team.
• Excellent organizational skills and independent judgment.
• Strong computer skills and ability to learn new scheduling/booking software.
• Experience with budgets, inventory, or purchasing preferred.
• Minimum one year of Austin residency with knowledge of local area.

Responsibilities

• Share manager-on-duty duties and oversee daily property operations.
• Oversee front desk and client-facing operations, scheduling, reception, and service standards.
• Train and supervise front desk supervisors and staff on scheduling and procedures.
• Resolve escalated customer issues and coordinate VIP and group bookings.
• Manage scheduling accuracy and identify revenue opportunities through pricing.
• Keep front desk and office systems organized; manage records and supplies.
• Handle petty cash with weekly reconciliation.
• Prepare payroll for manager approval and verify timekeeping.
• Schedule housekeeping and maintenance coverage.
• Own inventory management and procurement within budget guidelines.
• Delegate responsibilities while ensuring accountability.

Skills

Customer service

Team supervision

Organization

Scheduling software

Budgeting & purchasing

Austin residency

Tools

Scheduling software

Booking software

Job description

Sincere Hospitality in East Austin is seeking an Office Manager to lead day-to-day operations of a boutique hotel. You will oversee front desk operations, client services, inventory, procurement, and office administration while supervising staff.

The role is hands-on and requires taking on customer service work daily, with opportunities to grow into more responsibility as processes are refined.