Front Office Operations Supervisor - Flexible Hours & Perks

Hei Hotels Inc.; Tampa (FL); Hybrid; USD 42,000 - 64,000; Full time

Benefits offered by this job

Complimentary on-site parking

Generous paid time off

Flexible holiday programs

Marriott hotel room discount program

Job summary

Aloft Tampa Downtown on-site in Tampa, FL seeks an Operations Supervisor to assist the Front Office Manager in running daily front desk operations and delivering exceptional guest service. You will greet guests, process check-ins/outs, and help with revenue activities while adhering to brand standards.

The role emphasizes effective communication, accuracy in registration, and the ability to handle guest questions and complaints professionally in a busy hotel setting.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to communicate effectively with guests and staff.
• Basic mathematical skills and calculator proficiency.
• Ability to input information using a moderately complex computer system.

Responsibilities

• Assist Front Office Manager in managing front desk operations to ensure guest satisfaction.
• Greet guests warmly, provide information, and guide them with local attractions.
• Complete registration, verify cards, post charges, and balance the house bank.
• Respond to emergencies calmly and resolve guest issues with approved solutions.
• Document communications and maintain effective working relationships with staff.

Skills

Customer service

Communication

Cash handling

Computer input

Tools

POS system

Computer system

Job description

Aloft Tampa Downtown on-site in Tampa, FL seeks an Operations Supervisor to assist the Front Office Manager in running daily front desk operations and delivering exceptional guest service. You will greet guests, process check-ins/outs, and help with revenue activities while adhering to brand standards.

The role emphasizes effective communication, accuracy in registration, and the ability to handle guest questions and complaints professionally in a busy hotel setting.