Front Desk Supervisor – Guest Experience Leader (On-Site Parking & Discounts)

Hei Hotels Inc.; Tampa (FL); Híbrido; USD 38.000 - 48.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

On-site parking

Paid time off

Flexible holiday programs

Marriott room discount

Descripción de la vacante

Aloft Tampa Downtown, part of HEI Hotels and Resorts, is seeking a Front Desk Supervisor to support the Front Office Manager in delivering excellent guest service at our on-site desk in Tampa, FL.

Responsibilities include directing guest service agents, processing registrations, handling inquiries, and resolving issues promptly while maintaining brand standards and cash controls in a fast-paced hotel environment.

Formación

• One year experience in customer service in hospitality or similar industry.

Responsabilidades

• Assist Front Office Manager in managing Front Office operations.
• Greet guests and ensure a warm, efficient check-in/out experience.
• Direct guest service agents and monitor daily performance.
• Resolve guest concerns promptly and professionally.

Conocimientos

Customer service

Descripción del empleo

Aloft Tampa Downtown, part of HEI Hotels and Resorts, is seeking a Front Desk Supervisor to support the Front Office Manager in delivering excellent guest service at our on-site desk in Tampa, FL.

Responsibilities include directing guest service agents, processing registrations, handling inquiries, and resolving issues promptly while maintaining brand standards and cash controls in a fast-paced hotel environment.