Front Office Supervisor: Marriott Discounts & Flexible PTO

Aloft Tampa Downtown; Tampa (FL); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

On-site parking

Paid time off

Marriott discounts

Job summary

Aloft Tampa Downtown in Tampa, FL is seeking an energetic Front Office associate to support the Front Office Manager in delivering friendly, efficient service and smooth check-in/check-out. You will work in a fast-paced hotel setting, ensuring accurate information and a welcoming guest experience at the desk.

This role emphasizes guest satisfaction, adherence to brand standards, and effective communication.

Qualifications

• One year of experience in customer service in hospitality or a similar industry.
• Ability to communicate clearly, both verbally and in writing.
• Strong numerical skills and ability to perform moderate arithmetic with a calculator.

Responsibilities

• Assist the Front Office Manager in managing Front Office operations and guest satisfaction.
• Greet guests warmly and manage registration and check-out procedures.
• Handle payments, balance the house, and process vouchers or receipts.
• Answer phones, relay messages, and assist guests with inquiries about local attractions.
• Resolve guest issues through thorough research and effective solutions.

Skills

Customer service

Communication skills

Cash handling

Job description

Aloft Tampa Downtown in Tampa, FL is seeking an energetic Front Office associate to support the Front Office Manager in delivering friendly, efficient service and smooth check-in/check-out. You will work in a fast-paced hotel setting, ensuring accurate information and a welcoming guest experience at the desk.

This role emphasizes guest satisfaction, adherence to brand standards, and effective communication.