Front Office Operations Lead — Guest Experience & Hotel Discounts

Hei Hotels Inc.; United States; Remote; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical & Dental plans

Vision insurance

Vacation & Holiday programs

Pet insurance

Life insurance & Disability

401(k) Matching

Hotel room discounts

DailyPay

Job summary

HEI Hotels and Resorts in Tampa, at Aloft Tampa Downtown, seeks a Front Office Assistant to support the Front Office Manager in delivering guest-focused service, ensuring efficient check-in/out and accuracy of guest information.

You will greet guests, communicate clearly with staff, handle reservations, and promote HEI programs, while enjoying benefits like paid time off, on-site parking, and Marriott room discounts across locations worldwide.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to deal with internal and external customers with tact and diplomacy.
• Basic math skills and calculator proficiency for moderate calculations.
• Ability to input information using a moderately complex computer system.
• Strong communication skills and ability to prepare complex reports of availability and revenues.

Responsibilities

• Assist the Front Office Manager in managing front office operations to ensure customer satisfaction.
• Greet guests warmly and provide clear directions to staff.
• Input and retrieve information in computer systems; manage check-in/out processes.
• Promote HEI Hotels and Resorts programs and marketing initiatives.
• Code electronic keys and verify room numbers, rates and payments.
• Handle guest accounts, payments, and balance a house bank.
• Respond to guest requests and resolve complications with appropriate solutions.
• Maintain calm demeanor during busy periods and emergencies.

Skills

Customer service

Communication skills

Problem solving

Team coordination

Numerical/calculator use

Guest service

Job description

HEI Hotels and Resorts in Tampa, at Aloft Tampa Downtown, seeks a Front Office Assistant to support the Front Office Manager in delivering guest-focused service, ensuring efficient check-in/out and accuracy of guest information.

You will greet guests, communicate clearly with staff, handle reservations, and promote HEI programs, while enjoying benefits like paid time off, on-site parking, and Marriott room discounts across locations worldwide.