Front Desk Supervisor — Guest Experience Leader

HEI Hotels & Resorts; Tampa (FL); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

On-site parking

Paid time off

Flexible holiday programs

Marriott room discounts

Military experience welcomed

Job summary

HEI Hotels & Resorts in Tampa is seeking a Front Office Clerk to assist the Front Office Manager and ensure smooth guest arrivals, departures and service experiences at Aloft Tampa Downtown.

You will greet guests warmly, input registration data, quote room rates, handle payments, and provide information on hours and local attractions, while maintaining calm, efficient front desk operations and brand standards.

Qualifications

• One year experience in customer service in hospitality or similar industry.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.
• Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to stand, walk and continuously perform behind the front desk. Ability to observe and detect signs of emergency situations with or without reasonable accommodation.
• Ability to communicate verbally and in writing and prepare complex reports of room availability and revenues generated.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Effective verbal and written communication skills.
• Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Responsibilities

• Greet guests immediately with a friendly and sincere welcome and provide accurate information.
• Promptly complete the registration process and input data into the system.
• Verify and imprint credit cards for authorization and handle payments.
• Answer the telephone, relay messages, and assist guests with requests.
• Maintain calmness during busy periods and resolve guest issues with sound judgment.
• Comply with attendance and be available to work regularly.
• Perform other front desk duties as assigned.

Skills

Customer service

Communication

Conflict resolution

Mathematical ability

Computer literacy

Front desk experience

Tools

PMS software

Credit card processing

Job description

HEI Hotels & Resorts in Tampa is seeking a Front Office Clerk to assist the Front Office Manager and ensure smooth guest arrivals, departures and service experiences at Aloft Tampa Downtown.

You will greet guests warmly, input registration data, quote room rates, handle payments, and provide information on hours and local attractions, while maintaining calm, efficient front desk operations and brand standards.