Front Office Operations Lead — Patient Experience

ADP, Inc.; Melbourne (FL); On-site; USD 45,000 - 55,000; Full time

Job summary

PIB in Melbourne, FL is seeking a capable Practice Operations Supervisor to oversee daily office operations and coordinate front/back office activities.

You will partner with the Clinical Manager and HR Director to hire, train, coach, evaluate, and implement policies, ensuring accurate payroll, compliant records, and excellent patient experiences across the clinic.

The role requires strong communication and organizational skills, with travel to assigned offices weekly.

Qualifications

• Bachelor’s degree with at least one year of supervisory or managerial experience, or Associate’s degree with two years, or High School diploma with three years.
• Experience in a medical receptionist/lead or healthcare setting, preferably pediatrics.
• Strong interpersonal, oral, and written communication skills.
• Knowledge of medical terminology, technology, and front office operations/systems.
• Proven ability to provide excellent customer service, manage multiple tasks, and meet deadlines.

Responsibilities

• Supervise daily operations of the practice, coordinating staff work activities and schedules.
• Partner with the Clinical Manager and HR Director to hire, train, coach, evaluate, and implement progressive discipline for office staff.
• Manage front office scheduling, including time-off requests and payroll adjustments.
• Communicate policies, procedures, forms, updates, and requirements effectively to staff and providers.
• Train and retrain front office staff to ensure efficiency and compliance.
• Ensure staff adherence to compliance regulations, policies, and procedures in areas such as data entry, insurance, licensing, and timekeeping.
• Monitor staff attendance, address discrepancies, and resolve attendance issues promptly and fairly.
• Review staff timecards weekly, identify/correct errors, ensure payroll accuracy.
• Foster employee engagement and appreciation through actionable plans and follow-through.
• Lead staff in delivering excellent patient experiences and develop initiatives to enhance patient satisfaction.
• Maintain and compile operational statistics and documentation to meet reporting and regulatory requirements.
• Oversee inventory of administrative supplies.
• Ensure smooth coordination between front and back office through effective communication and relationship building.

Skills

Interpersonal skills

Oral and written communication

Medical terminology knowledge

Front office operations

Customer service

Multitasking

MS Office proficiency

Education

Bachelor’s degree + 1 year supervisory

Associate’s degree + 2 years

High School diploma + 3 years

Tools

Microsoft Office

Job description

PIB in Melbourne, FL is seeking a capable Practice Operations Supervisor to oversee daily office operations and coordinate front/back office activities.

You will partner with the Clinical Manager and HR Director to hire, train, coach, evaluate, and implement policies, ensuring accurate payroll, compliant records, and excellent patient experiences across the clinic.

The role requires strong communication and organizational skills, with travel to assigned offices weekly.