Front Office Operations Lead — Patient Experience

Talentify; Bayonne (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Performance-based incentives

Professional development

Fitness incentive

Insurance benefits

401k and profit sharing

PTO + EIB accrual

Job summary

PT Solutions is seeking a Front Office Supervisor to oversee the clinic's daily front office operations, focusing on engagement, environment, and staff performance. The role supports mission and values while driving clinic volumes and service quality.

Ideal candidates will have a High School diploma, strong communication skills, and proficiency in MS Word/Excel. The position requires teamwork with managers and cross-functional billing/verification teams in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required.
• Typing speed 45 wpm preferred.
• Strong interpersonal and written/oral communication needed.
• Good organizational skills and deadline prioritization.
• Proficiency in MS Word, Excel; basic bookkeeping knowledge.

Responsibilities

• Facilitate and supervise daily front office operations for the clinic.
• Collaborate with Clinic Managers and Senior Clinic Manager.
• Open requisitions, interview and hire PSCs to staff clinic.
• Front office focus responsible for clinic volume and customer service.
• Coach staff on Referral Management, POC adherence, and service standards.
• Monitor referral data and KPI performance.
• Manage front office labor, schedules, and PTO requests.
• Participate in monthly 1:1s with Front Office Manager.
• Coordinate with insurance verification, authorization, and billing teams.
• Perfrom other duties or special projects as assigned.

Skills

Typing 45 wpm

Interpersonal skills

Communication skills

Organization skills

MS Word

MS Excel

Windows-based apps

Customer service

Basic bookkeeping

Accounts receivable basics

Employment law basics

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Windows-based applications

Job description

PT Solutions is seeking a Front Office Supervisor to oversee the clinic's daily front office operations, focusing on engagement, environment, and staff performance. The role supports mission and values while driving clinic volumes and service quality.

Ideal candidates will have a High School diploma, strong communication skills, and proficiency in MS Word/Excel. The position requires teamwork with managers and cross-functional billing/verification teams in a fast-paced healthcare setting.