Patient Experience & Front Office Operations Lead

Bridgeview Eye Partners; Auburn (IN); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

6.5 paid holidays per year

2 floating holidays

Approximately 8 days PTO in first year

Medical, dental, vision, and 401(k)

Company-paid certification programs

Career advancement opportunities

Supportive team environment

Job summary

Bridgeview Eye Partners is seeking a Patient Service Manager to lead the patient service team and oversee daily front-office operations, supporting practice growth and key performance indicators. The role partners with the Practice Manager and doctors to sustain a patient-focused culture and efficient operations.

The successful candidate will have supervisory experience in healthcare or medical office operations, strong leadership and communication skills, and a commitment to high-quality

Qualifications

• Leadership and team-building abilities essential for front-office management.
• Experience with staff scheduling, performance management, and attendance adherence.
• Strong focus on delivering exceptional patient experience and efficient office operations.

Responsibilities

• Lead front-office staff and develop a positive, patient-focused culture.
• Oversee patient check-in/check-out, patient flow, and issue resolution.
• Coordinate daily office operations including end-of-day tasks and cash handling.
• Monitor KPIs and drive improvements in patient satisfaction and efficiency.
• Ensure HIPAA compliance and maintain a professional environment.

Skills

Team Leadership

Staff scheduling

Patient experience

Operations management

Communication

HIPAA compliance

Problem solving

Education

High school diploma or equivalent

Associate's or Bachelor's degree preferred

Job description

Bridgeview Eye Partners is seeking a Patient Service Manager to lead the patient service team and oversee daily front-office operations, supporting practice growth and key performance indicators. The role partners with the Practice Manager and doctors to sustain a patient-focused culture and efficient operations.

The successful candidate will have supervisory experience in healthcare or medical office operations, strong leadership and communication skills, and a commitment to high-quality