Office Operations Lead — Patient Experience Champion

Ethos Health Group LLC; Tampa (FL); On-site; USD 42,000 - 54,000; Full time

Job summary

Ethos Health Group LLC is seeking an Office Coordinator to lead daily administrative and operational functions in a patient-centered medical practice in Tampa, FL. The role blends leadership with hands-on coordination to create a welcoming environment for patients and a productive, accountable team.

You will supervise front-office flow, manage scheduling, protect patient information, and champion processes that improve the patient experience and office efficiency.

Qualifications

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Excellent written and verbal communication skills.
• Strong attention to detail and commitment to accuracy.
• Ability to prioritize and manage multiple responsibilities in a fast-paced environment.
• Professional demeanor and exceptional customer-service skills.
• Comfortable using computers, electronic systems, and office technology.
• Ability to lead through accountability while maintaining a supportive, team-first approach.

Responsibilities

• Welcome patients warmly and create a professional, positive, and caring environment.
• Oversee efficient patient check-in and check-out.
• Ensure signatures, documentation, follow-up appointments, and patient information are completed accurately.
• Answer and oversee incoming calls using appropriate phone etiquette and company standards.
• Respond professionally and compassionately to patient questions, concerns, and escalated calls.
• Maintain strong follow-up with patients regarding appointments, care, and their overall experience.
• Lead daily morning huddles to align, motivate, and prepare the team.
• Facilitate patient flow between the front office, providers, and clinical team.
• Train, mentor, encourage, and support team members.

Skills

Leadership

Organizational skills

Time management

Communication skills

Customer service

Team leadership

Education

High school diploma

Job description

Ethos Health Group LLC is seeking an Office Coordinator to lead daily administrative and operational functions in a patient-centered medical practice in Tampa, FL. The role blends leadership with hands-on coordination to create a welcoming environment for patients and a productive, accountable team.

You will supervise front-office flow, manage scheduling, protect patient information, and champion processes that improve the patient experience and office efficiency.