Multi-Clinic Front Office Leader | Coaching & KPIs

PT Solutions Physical Therapy; Fair Lawn (NJ); On-site; USD 58,000 - 62,000; Full time

Benefits offered by this job

Performance incentives

Positive work culture

Professional development

Benefits package

Job summary

PT Solutions Physical Therapy is hiring a Front Office Manager to lead daily clinic front desk operations across multiple sites, drive staff performance, and ensure exceptional patient service. You will hire, coach, and schedule frontline teams while coordinating with operations leadership to meet KPI targets.

The role emphasizes hands-on district presence, strong communication, and adherence to regulatory guidelines within a fast-paced clinical environment.

Qualifications

• Must have High School diploma or GED; submission of diploma for highest level of education obtained will be required.
• Typing 45 words per minute preferred.
• Strong interpersonal, oral and written communication.
• Good organization and ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Windows-based applications.
• Excellent communication and relationship-building skills.
• Understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic working knowledge of all standard office equipment.
• Ability to prioritize daily responsibilities and crises in a heavy workload; fast-paced environment.
• Strong customer service skills.
• Knowledge of federal and state employment laws and regulations.

Responsibilities

• Facilitate and supervise daily front office operations for local clinics (~10 clinics).
• Oversee District Front Office Supervisors, SPSCs, PSCs and Scheduling/Referral Coordinators.
• Engage district front office operations, environment, and staff performance; align with PT Solutions mission and values.
• Act as hiring manager for open front office positions.
• Visit each district 2x per month with meaningful patient and staff interactions.
• Coach on district front office performance, Referral Management, POC adherence, and Customer Service.
• Educate region on front office process updates.
• Monitor KPI performance for every clinic; accountable for front office KPIs.
• Manage front office labor and schedules.
• Coach Front Office Supervisors on people management; mentor high performers.
• Perform other duties or special projects as assigned.

Job description

PT Solutions Physical Therapy is hiring a Front Office Manager to lead daily clinic front desk operations across multiple sites, drive staff performance, and ensure exceptional patient service. You will hire, coach, and schedule frontline teams while coordinating with operations leadership to meet KPI targets.

The role emphasizes hands-on district presence, strong communication, and adherence to regulatory guidelines within a fast-paced clinical environment.