Front Office Supervisor

Talentify; Bayonne (NJ); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Performance-based incentives

Professional development

Fitness incentive

Insurance benefits

401k and profit sharing

PTO + EIB accrual

Job summary

PT Solutions is seeking a Front Office Supervisor to oversee the clinic's daily front office operations, focusing on engagement, environment, and staff performance. The role supports mission and values while driving clinic volumes and service quality.

Ideal candidates will have a High School diploma, strong communication skills, and proficiency in MS Word/Excel. The position requires teamwork with managers and cross-functional billing/verification teams in a fast-paced healthcare setting.

Qualifications

• High School diploma or GED required.
• Typing speed 45 wpm preferred.
• Strong interpersonal and written/oral communication needed.
• Good organizational skills and deadline prioritization.
• Proficiency in MS Word, Excel; basic bookkeeping knowledge.

Responsibilities

• Facilitate and supervise daily front office operations for the clinic.
• Collaborate with Clinic Managers and Senior Clinic Manager.
• Open requisitions, interview and hire PSCs to staff clinic.
• Front office focus responsible for clinic volume and customer service.
• Coach staff on Referral Management, POC adherence, and service standards.
• Monitor referral data and KPI performance.
• Manage front office labor, schedules, and PTO requests.
• Participate in monthly 1:1s with Front Office Manager.
• Coordinate with insurance verification, authorization, and billing teams.
• Perfrom other duties or special projects as assigned.

Skills

Typing 45 wpm

Interpersonal skills

Communication skills

Organization skills

MS Word

MS Excel

Windows-based apps

Customer service

Basic bookkeeping

Accounts receivable basics

Employment law basics

Education

High School diploma or GED

Tools

Microsoft Word

Microsoft Excel

Windows-based applications

Job description

Job Overview & Responsibilities

As Front Office Supervisor, you will facilitate and supervise the daily front office operations for the clinic. This position will focus on the clinic’s front office engagement, environment, and staff performance. Employee will share the mission and values of PT Solutions.

SUCCESS LOOKS LIKE

• Ability to perform at or above budgeted metrics for visits and evaluations
• Works closely with Clinic Manager 1, Clinic Manager 2 and Senior Clinic Manager
• Partners with the Front Office Manager to open requisitions, interview and hire PSCs to staff clinic
• This position is front facing, contributing to clinic volume
• Provide coaching that focuses on clinic front office performance to Referral Management, POC adherence and Customer Service expectations.
• Monitor referral data and KPI’s
• Manage clinic front office labor, schedules and PTO requests
• Participate in Monthly 1:1 with Front Office Manager
• Effectively communicate and collaborate with insurance verification team, authorization team and reimbursement/billing team
• Perform other duties or special projects as assigned.

BENEFITS

• Competitive compensation with ability to earn performance-based incentives
• Foster a positive work environment by living clinically through PT Solutions core values
• Professional development and career progression
• Fitness incentive, insurance benefits, employee assistance program, 401k and profit sharing, and PTO package to include employee illness bank (EIB) accrual PAY RATE: $22-23/hr

Qualifications & Pay Range

EXPERIENCE & SKILLS

• PT Solutions requires at minimum, a High School or GED diploma. Submission of diploma for the highest level of education obtained will be required.
• Keyboarding skills, with the ability to type 45 words per minute preferred.
• Strong interpersonal, oral (including telephone skills) and written communication skills.
• Good organization skills and an ability to prioritize to meet deadlines.
• Proficiency in Microsoft Word, Excel, Window-based applications.
• Excellent communication and relationship-building skills.
• Complete understanding of medical reimbursement and technology.
• Knowledge of basic bookkeeping and accounts receivable principles including basic.
• Working knowledge of all standard office equipment.
• Must have demonstrated skill in prioritizing daily responsibilities and crises to handle a heavy workload.
• Must be able to work successfully in a fast-paced environment.
• Strong customer service skills.
• Basic knowledge of federal and state employment laws and regulations.

Company Overview

A Top Workplace

At PT Solutions, we’re more than colleagues; we’re a tight-knit community united in our mission to expand access to quality care. Our commitment to you is evident in our industry-leading professional development opportunities. From ongoing evidence-based clinical education to dedicated mentorship opportunities and an APTA-accredited Orthopedic Residency Program, we propel our clinicians toward excellence in physical therapy, occupational therapy, speech-language pathology, and athletic training.

PT Solutions has been named a 2026 USA Today Top Workplace for the fifth consecutive year, based entirely on employee feedback. We’ve also earned five Culture Excellence Awards for Innovation, Professional Development, Work-Life Flexibility, Appreciation, and Purpose & Values. This recognition reflects a culture built around supporting our people. It’s not just what we do, but how we make people feel. Through human connection, intentional care, and being all in for one another, we create experiences that make a difference. Because together, we do great better.

Let’s go further together and transform care. Join the #PTSLife today! To see what #PTSLife is like, visit Instagram, Facebook, and LinkedIn.

We are an equal opportunity employer and welcome all qualified candidates to apply!