Patient Access & Front Desk Operations Lead

Springfield Clinic; Springfield (IL); On-site; USD 55,000 - 85,000; Full time

Job summary

Springfield Clinic is seeking an Operations Lead to oversee the Patient Concierge, PAS, and Call Center teams in a busy medical office environment. Responsibilities include training staff, monitoring performance, scheduling coverage, and improving patient experience across front-end workflows and the revenue cycle.

Collaboration with Learning & Development will support ongoing staff development. Ideal candidates have leadership experience, 2+ years in medical office roles, and strong

Qualifications

• High School diploma or GED required; associates degree preferred.
• Two years of medical office or phone experience preferred.
• Leadership experience preferred.

Responsibilities

• Serve as Patient Access Specialist Lead and front end operations support.
• Assist operations manager with staff oversight and scheduling across PAC, PAS, and Call Center.
• Manage attendance, time off requests, and staffing, providing performance feedback.

Skills

Typing skills

Customer service

Interpersonal communication

Cash handling

Computer skills

Leadership

Time management

Education

High School diploma or GED

Associates degree preferred

Administrative or technical background

2+ years medical office or phone experience

Leadership experience

Tools

None

Job description

Springfield Clinic is seeking an Operations Lead to oversee the Patient Concierge, PAS, and Call Center teams in a busy medical office environment. Responsibilities include training staff, monitoring performance, scheduling coverage, and improving patient experience across front-end workflows and the revenue cycle.

Collaboration with Learning & Development will support ongoing staff development. Ideal candidates have leadership experience, 2+ years in medical office roles, and strong