District Front Office Leader: Clinic Operations & Coaching

PT Solutions Physical Therapy; New Braunfels (TX); On-site; USD 68,770,000 - 74,501,000; Full time

Benefits offered by this job

Performance incentives

Professional development

401k & PTO

Insurance benefits

Fitness program

Job summary

PT Solutions Physical Therapy in Texas is seeking a Front Office Manager to supervise daily front office operations across about 10 clinics. You will oversee District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators, ensuring patient flow and service excellence.

This role requires hands-on presence in clinics, coaching staff, managing scheduling, KPI tracking, and implementing front office updates in line with company standards.

Qualifications

• High school diploma or GED completed.
• Typing speed around 45 words per minute preferred.
• Strong interpersonal, oral and written communication skills.

Responsibilities

• Supervise daily front office operations for ~10 clinics.
• Oversee District Front Office Supervisors, SPSCs, PSCs, and Scheduling/Referral Coordinators.
• Hire and coach front office staff; manage labor and schedules.
• Engage with patients and staff twice per month in each district.
• Monitor KPI performance and front office metrics.
• Ensure front office processes are updated across the region.

Skills

Typing 45 wpm

Interpersonal communication

Organization & prioritization

MS Word & Excel

Medical reimbursement knowledge

Basic bookkeeping

Customer service

Employment laws knowledge

Education

High School or GED diploma

Tools

Microsoft Word

Excel

Windows OS

Job description

PT Solutions Physical Therapy in Texas is seeking a Front Office Manager to supervise daily front office operations across about 10 clinics. You will oversee District Front Office Supervisors, SPSCs, PSCs and Scheduling and Referral Coordinators, ensuring patient flow and service excellence.

This role requires hands-on presence in clinics, coaching staff, managing scheduling, KPI tracking, and implementing front office updates in line with company standards.