Front Office Operations Lead - Guest Experience & Growth

Hyatt Hotels Corporation; New York (NY); Sur place; USD 67 000 - 77 000; Plein temps

Avantages offerts par ce poste

Free room nights

Discounted room rates for friends &amp

Friends & Family Room Rates

401k with company match

Paid vacation

Paid sick days

Paid child leave and personal day

Family bonding time & adoption support

Free employee cafeteria meal

Retail discounts (Apple, AT&T, T‑M

Headspace and more

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Résumé du poste

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager for the Front Office to oversee guest services, cash handling, staffing, and training. Reporting to the Front Office Manager, you will ensure smooth operations with a focus on guest satisfaction and team development.

The role requires 1–2 years of front office supervisory experience, strong communication skills, and the ability to work a flexible schedule, including weekends and holidays.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 1-2 years previous front office supervisory and/or management experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays

Responsabilités

• The Assistant Operations Manager - Front Office will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Connaissances

Front Office Leadership

Customer Service

Communication

Organization

Microsoft Word

Microsoft Excel

Formation

Hotel/Hospitality degree

Outils

Microsoft Word

Microsoft Excel

Description du poste

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager for the Front Office to oversee guest services, cash handling, staffing, and training. Reporting to the Front Office Manager, you will ensure smooth operations with a focus on guest satisfaction and team development.

The role requires 1–2 years of front office supervisory experience, strong communication skills, and the ability to work a flexible schedule, including weekends and holidays.