Assistant Operations Manager - Front Office

Hyatt Hotels Corporation; New York (NY); On-site; USD 67,000 - 77,000; Full time

Benefits offered by this job

Free room nights

Discounted room rates for friends &amp

Friends & Family Room Rates

401k with company match

Paid vacation

Paid sick days

Paid child leave and personal day

Family bonding time & adoption support

Free employee cafeteria meal

Retail discounts (Apple, AT&T, T‑M

Headspace and more

Tuition Reimbursement

Employee Stock Purchase Plan

Career growth opportunities

Job summary

Hyatt Centric Times Square New York is seeking an Assistant Operations Manager for the Front Office to oversee guest services, cash handling, staffing, and training. Reporting to the Front Office Manager, you will ensure smooth operations with a focus on guest satisfaction and team development.

The role requires 1–2 years of front office supervisory experience, strong communication skills, and the ability to work a flexible schedule, including weekends and holidays.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• 1-2 years previous front office supervisory and/or management experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays

Responsibilities

• The Assistant Operations Manager - Front Office will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.

Skills

Front Office Leadership

Customer Service

Communication

Organization

Microsoft Word

Microsoft Excel

Education

Hotel/Hospitality degree

Tools

Microsoft Word

Microsoft Excel

Job description

Close Inclusive Collection Job Postings Notification

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

Assistant Operations Manager - Front Office

US - NY - New York City

Front Office

Entry Level Manager

Full-time

67,000.00 Yearly US Dollar (USD) pay basis

Summary

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Welcome to Hyatt Centric Times Square New York – your home base in the heart of the Big Apple. Experience modern guest rooms and suites with a distinctly local style and stunning views of New York City, unique gathering spaces like our rooftop bar, and endless adventures waiting for you at our hotel in Times Square.

The Assistant Operations Manager - Front Office will have oversight of the front office staff, cash control for agents, staffing needs, and guest services. Additional responsibilities may include training, staff development and scheduling.This position reports directly to the Front Office Manager and requires a strong attention to detail and the ability to effectively deal with guests, other departments and team members.

Salary range for this role is $67,000 – $77,000. Actual pay will be commensurate with experience.

• Free room nights, Discounted and Friends & Family Room Rates
• 401k with company match
• Paid Vacation, sick days, new child leave and personal day
• Paid family bonding time and adoption assistance
• Free meal in our employee cafeteria
• Discounts at various retailers – Apple, AT&T, T-Mobile, Headspaceand many more!
• Tuition Reimbursement
• Employee Stock Purchase Plan
• Strong opportunity for career growth

Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

• A true desire to satisfy the needs of others in a fast-paced environment.

Refined verbal and written communication skills.

• 1-2 years previous front office supervisory and/or management experience preferred
• Service oriented style with professional presentations skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills
• Must be able to work a flexible schedule, including weekends and holidays