Front Desk & Operations Leader

Highgate Hotels L.P.; New York, Northern (NY, KY); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical insurance

401(k) Retirement Plan with employer匹配

Paid holidays

Paid vacation

Tuition reimbursement

Employee assistance program (EAP)

Job summary

Highgate Hotels seeks an Operations Manager for the Hyatt Regency Times Square in New York City. The role directs front office operations, coordinates with F&B, housekeeping, and engineering, and ensures guest satisfaction through proactive supervision and workflow management.

The position emphasizes payroll oversight, staff coaching, and shift coverage, with a focus on maintaining high standards of cleanliness, safety, and guest service in a fast-paced hotel environment.

Qualifications

• 5+ years of progressive hotel or related experience.
• Supervisory responsibilities in a hotel setting.
• Proficiency in Windows, spreadsheets, and word processing.

Responsibilities

• Assist Front Office leadership with managing Front Office operations and support other departments (F&B, Housekeeping, Engineering).
• Provide strong lobby presence to assist front desk agents and guests.
• Balance hotel room type inventory and ensure lobby, Mezzanine, and F&B areas meet standards.
• Handle guest requests and resolve complaints during shifts.
• Manage payroll, attendance tracking, and OT; coach hourly staff and conduct discipline as needed.
• Participate in MOD coverage and monthly meetings for staff morale and productivity.

Skills

Supervisory experience

Front Office operations

Customer service

Multitask & prioritization

Payroll & attendance tracking

Education

Two-year college degree

Four-year college degree

Tools

Microsoft Excel

Microsoft Word

ADP payroll system

Job description

Highgate Hotels seeks an Operations Manager for the Hyatt Regency Times Square in New York City. The role directs front office operations, coordinates with F&B, housekeeping, and engineering, and ensures guest satisfaction through proactive supervision and workflow management.

The position emphasizes payroll oversight, staff coaching, and shift coverage, with a focus on maintaining high standards of cleanliness, safety, and guest service in a fast-paced hotel environment.