Front Office Operations Lead - Guest Experience & Growth

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Transit Benefits

Parking Benefits

Wellness Program

Educational/Professional Development

Referral Bonus

Job summary

Mystic Marriott Hotel & Spa in Groton, CT, seeks an Assistant Front Office Manager to help oversee daily front desk operations, supervise staff, and ensure service excellence aligned with HHM brand standards and EarthView sustainability goals.

The role supports guest satisfaction initiatives, assists in budgeting and forecasting for the front office, coordinates with Sales for group resumes and rooming lists, and guides associates to maintain operational efficiency.

Qualifications

• Associate or Bachelor’s degree preferred.
• 1–3 years hospitality front desk experience.

Responsibilities

• Interview, train, schedule, coach and support front desk associates.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Assist in monitoring front office financial operations and ensure compliance with accounting controls and procedures.
• Assist in developing, implementing and monitoring department budgets and forecasts.
• Review, submit for approval, and order capital budget items as required.
• Review correspondence from guests and incident logs; direct staff accordingly.
• Ensure front office supplies for the gift shop/market are stocked and inventory maintained.
• Work with Sales to ensure group resumes and rooming lists are inputted and maintained.
• Monitor occupancy to maximize efficient use and minimize overbooking.
• Follow EarthView sustainability guidelines and HHM standards.
• Practice safe work habits per MSDS and OSHA standards.
• Perform other duties as requested by management.

Skills

Guest service

Staff supervision

Budget monitoring

Team leadership

Education

Associate or Bachelor's degree

Job description

Mystic Marriott Hotel & Spa in Groton, CT, seeks an Assistant Front Office Manager to help oversee daily front desk operations, supervise staff, and ensure service excellence aligned with HHM brand standards and EarthView sustainability goals.

The role supports guest satisfaction initiatives, assists in budgeting and forecasting for the front office, coordinates with Sales for group resumes and rooming lists, and guides associates to maintain operational efficiency.