Guest Experience & Operations Leader

Distinctive Hospitality Group; Mystic (CT); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental & Vision insurance

401(k) retirement plan

Paid time off

Go Hilton discount

Career development

Job summary

Hilton Mystic is seeking a Director of Guest Services to lead the Front Office and Recreation teams, delivering exceptional guest experiences and maintaining high service standards. You will oversee daily operations, assist in providing a seamless and elevated stay, and ensure lobby, entrance, and recreation areas meet brand expectations.

The ideal candidate has 3-5 years in hotel management, strong leadership and communication skills, knowledge of reservation systems, and the ability to work

Qualifications

• Minimum 3-5 years in hotel management position.
• Previous AAA Four Diamond experience preferred.
• Strong leadership and communication skills.
• Ability to work in a fast-paced environment.
• Attention to detail and problem-solving abilities.
• Knowledge of reservation systems and hotel operations.
• Ability to work a varied schedule that includes weekends, holidays and evenings.
• Knowledge of Hilton PEP a plus.

Responsibilities

• Lead and manage the Front Office team with assistance from Assistant Front Desk Manager.
• Support the Recreation Coordinator in daily guest programming and ensuring consistently clean, comfortable experiences for all guests.
• Ensure smooth check-in and check-out processes.
• Handle guest inquiries and resolve issues promptly.
• Coordinate with other departments to meet guest needs.
• Monitor guest feedback and implement improvements as needed.

Skills

Leadership

Communication

Guest services

Fast-paced

Problem-solving

Attention to detail

Reservation systems

Hotel operations

Flexible schedule

Team management

Tools

Reservation systems

Hilton PEP

Job description

Hilton Mystic is seeking a Director of Guest Services to lead the Front Office and Recreation teams, delivering exceptional guest experiences and maintaining high service standards. You will oversee daily operations, assist in providing a seamless and elevated stay, and ensure lobby, entrance, and recreation areas meet brand expectations.

The ideal candidate has 3-5 years in hotel management, strong leadership and communication skills, knowledge of reservation systems, and the ability to work