Guest Service Agent - Front Desk & Guest Care

Mystic Marriott Hotel & Spa; Groton (CT); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Commuter benefits

Job summary

Mystic Marriott Hotel & Spa is seeking a Guest Service Agent to greet, register and service guests in a friendly and courteous manner. You will handle reservations, payments, and guest requests with an emphasis on brand standards and guest satisfaction.

Ideal candidates have prior customer service experience, a high school diploma or equivalent, and familiarity with PMS systems. This full-time role may require shifts including weekends and holidays.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms and handle payments.
• Make reservations, balance accounts, and assist with requests calmly.

Skills

Customer service

PMS knowledge

Communication

Education

High School diploma or equivalent

Job description

Mystic Marriott Hotel & Spa is seeking a Guest Service Agent to greet, register and service guests in a friendly and courteous manner. You will handle reservations, payments, and guest requests with an emphasis on brand standards and guest satisfaction.

Ideal candidates have prior customer service experience, a high school diploma or equivalent, and familiarity with PMS systems. This full-time role may require shifts including weekends and holidays.